Pension and Investment Administrator

Location: Maxim Park @ Euro Central

Start Date: 29th September

Starting salary between £25,400 – £28,500 (depending on hours, location, skills, and experience). Our standard full-time contracts are for 35 hours per week (with options for part-time working); we also offer a 40-hour contract with an enhanced salary of up to £32,571.

This role will offer hybrid working between our Maxim Park office at Euro Central and working from home.

Please note this is not a fully remote role – a minimum requirement of 2 days working in the office per week.

Aviva introduced smart-working in 2020 and encourages flexible working; however, the successful post-holder will ideally need to be based within an hour\’s commute from our Maxim Park office, as training and your role will involve a mix of office-based work and home working (to be agreed with your manager based on the role).

Are you someone with excellent organisational, administration, and customer service skills, who also has (or is interested in gaining) an understanding of Pension, ISA, and Investment Portfolio products?

This role offers the opportunity to understand the complex nature of our products and gain insight into the regulatory aspects of our Savings and Retirement business, including compliance with HMRC and FCA rules.

If you possess these skills, we have a fantastic opportunity as a Pension and Investment Administrator in our Platform area within a fast-paced, evolving environment.

A Bit About The Job

This is primarily an administrative role with some phone communication after gaining sufficient knowledge.

As a Pension and Investment Administrator, you will process customer and IFA requests received via post, email, phone, and reports, ensuring high service levels within a controlled environment while adhering to regulatory and client requirements.

Skills And Experience We\’re Looking For

• Ability to work quickly with high volumes while maintaining accuracy and attention to detail.
• Excellent written and verbal communication skills and the ability to build relationships with customers and colleagues.
• Ability to follow processes, manage your workload effectively, and identify improvement opportunities.
• Good knowledge of Microsoft Office applications, especially Excel and OneNote.
• Previous experience in administrative, customer service, or financial services roles.

What You\’ll Get For This Role

Our purpose – \”with you today, for a better tomorrow\” – reflects our commitment to investing in our colleagues. Here’s what we offer:

• Starting salary between £25,400 – £28,500 (dependent on location, skills, experience, and qualifications).
• Bonus opportunity: 6%-12% of annual salary based on performance and grade.
• Generous pension scheme, with contributions up to 14%.
• 25 days (or 29 days plus bank holidays), with options to buy or sell up to 5 days.
• Private Medical Benefit funded by Aviva.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares annually through our Share Plan and Save As You Earn scheme.
• Supportive policies including parental and carer leave.
• Flexible benefits, including cycle-to-work schemes.
• Opportunities to contribute to our communities and use paid volunteering days.
• Support for your wellbeing with various tools and resources.

Learn more and see what your total Aviva Reward could be by using our salary calculator.

Aviva Is For Everyone

We are inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We consider all forms of flexible working, including part-time and job shares.

We adapt locations, hours, and working patterns to suit our customers, business, and colleagues. Most of our team members spend about 50% of their time in the office, combining flexibility with team collaboration.

To learn more about working at Aviva, please visit our website.

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