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- Tasks: Manage household claims up to £50,000 from start to finish, ensuring exceptional customer care.
- Company: Join a dynamic team at the Political, International and Development Studies Student Association.
- Benefits: Enjoy a starting salary of £34,000 - £45,000, flexible working, and generous holiday options.
- Why this job: Make a real difference while developing your skills in a supportive, collaborative environment.
- Qualifications: Exceptional empathy, communication skills, and knowledge of residential property insurance are essential.
- Other info: We welcome diverse applicants and offer flexible working arrangements to suit your lifestyle.
The predicted salary is between 29000 - 36000 £ per year.
Overview
Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role — it’s a chance to make a real difference to people’s lives when they need it most.
Responsibilities
As a Desk based Loss Adjuster, you’ll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or impact etc acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy — balancing cost-effective solutions with exceptional customer care.
You’ll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.
Why This Role Matters
This isn’t just about processing claims — it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time.
What We’re Looking For
Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships
In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations.
Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential)
Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools
Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers)
What You’ll Bring
A passion for helping people and solving problems
A proactive, solution-focused mindset
The confidence to make decisions and stand by them
A collaborative approach and willingness to share knowledge within a team
A desire to grow your technical expertise and contribute to a high-performing team
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary £34,000 – £45,000 (dependent on skills, experience, and location)
Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Equality and Inclusion
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
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Loss Adjuster employer: Political, International and Development Studies Student Association
Contact Detail:
Political, International and Development Studies Student Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Loss Adjuster, especially in managing household claims. Understanding the nuances of interpreting scopes of work and building pathology will give you an edge during interviews.
✨Tip Number 2
Showcase your empathy and communication skills by preparing examples of how you've handled difficult customer interactions in the past. This will demonstrate your ability to maintain strong relationships even in challenging situations.
✨Tip Number 3
Network with professionals in the insurance and loss adjusting sectors. Engaging with industry groups or forums can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Research the latest trends and regulations in the residential property insurance sector. Being knowledgeable about current practices will not only prepare you for potential interview questions but also show your commitment to the field.
We think you need these skills to ace Loss Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Loss Adjuster position. Familiarise yourself with the key skills needed, such as empathy, communication, and technical knowledge in property insurance.
Tailor Your CV: Customise your CV to highlight relevant experience in loss adjusting, contractor management, or technical claims roles. Emphasise your ability to manage household claims and your understanding of building pathology and reinstatement techniques.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and solving problems. Use specific examples from your past experiences to demonstrate your proactive approach and ability to manage multiple stakeholders effectively.
Highlight Soft Skills: In your application, emphasise your exceptional empathy and communication skills. Provide examples of how you've delivered difficult news sensitively and maintained strong customer relationships in previous roles.
How to prepare for a job interview at Political, International and Development Studies Student Association
✨Showcase Your Empathy
As a Loss Adjuster, you'll need to demonstrate exceptional empathy. Prepare examples of how you've handled difficult situations with sensitivity, especially when delivering bad news to customers.
✨Understand Building Pathology
Familiarise yourself with building pathology and reinstatement techniques. Be ready to discuss your knowledge of these areas and how they relate to managing claims effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating complex information clearly and concisely, and be prepared to explain how you manage relationships with various stakeholders.
✨Demonstrate Proactive Problem-Solving
Show that you have a proactive, solution-focused mindset. Think of examples where you've successfully managed claims or projects, highlighting your ability to make decisions and stand by them.