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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for our Wealth Organisation via phone.
- Company: Join Aviva, a trusted name with 15 million customers in the UK, dedicated to creating a better tomorrow.
- Benefits: Enjoy a competitive salary, flexible working hours, generous holidays, and discounts on Aviva products.
- Why this job: Be part of a caring team that values empathy and personal growth while making a real impact.
- Qualifications: Excellent communication skills, a friendly manner, and a positive attitude are essential; training provided.
- Other info: We embrace diversity and encourage applications from all backgrounds, offering flexible work arrangements.
The predicted salary is between 25400 - 28500 £ per year.
Kick Start Your Customer Service Career with Aviva
Customer Service Expert – Starting salary between £25,400 and £29,028 (depending on hours, location, skills, and experience)
Our standard full-time contracts are for 35 hours per week, with options for part-time working. We also offer an enhanced 40-hour contract for those seeking more hours.
Allocated shift pattern between 08:00 and 18:00, Monday to Friday.
We value people who do the right thing for our customers and colleagues. We seek individuals who speak up, take responsibility, and make good decisions.
Customer Service careers at Aviva are unique. We aim to create a better tomorrow for everyone. With 15 million customers across the UK trusting us, we look for caring individuals driven to give their best every day.
A Bit About The Job
We want you to provide the best service, with performance aligned to Aviva\’s values: Care, Commitment, Community, and Confidence. The focus is on the quality of personalized service. Training and coaching will prepare you to support our customers and financial advisers.
You will support our Wealth Organisation via telephony in areas such as:
- Investment Bonds
- Pension Savings
- Platform Investments
Product knowledge is secondary to the care and support you provide to customers. Training will help you handle complex queries effectively.
Skills And Experience We\’re Looking For
- Excellent communication skills and a friendly phone manner, with the ability to build rapport and show empathy
- Strong fact-finding skills to understand customer needs
- Enjoy working and learning with others to deliver excellent service
- Ability to understand and utilize digital methods to simplify processes for customers
- A positive attitude, capable of handling difficult conversations and overcoming objections
Please note, this role is not sponsorable under the Home Office points-based system.
What You\’ll Get For This Role
- Starting salary between £25,400 and £28,500, with an option for a 40-hour contract earning up to £32,571
- Bonus opportunity of 6% of annual salary, based on performance
- Generous pension scheme with contributions up to 14%
- 25 days holiday plus bank holidays; options to buy or sell up to 5 days
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Save As You Earn scheme
- Supportive policies including parental and carers leave
- Flexible benefits, including sustainability options like cycle to work
- Paid volunteering days and participation in our Aviva Communities
- Focus on wellbeing with various support tools
Learn more by using our salary calculator to see your total Aviva Reward.
Aviva Is For Everyone
We are inclusive and welcome applications from all backgrounds. Even if you don\’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job shares.
Our work locations, hours, and patterns are flexible to meet our customers\’ and business needs. Most employees work around 50% of their time in the office, balancing flexibility and collaboration.
To learn more about working at Aviva, visit our website.
We interview every disabled applicant who meets the minimum criteria. Please notify us via email if you have a disclosed disability, and we will arrange an interview.
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Inbound Customer Advisor (Wealth) employer: Political, International and Development Studies Student Association
Contact Detail:
Political, International and Development Studies Student Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Advisor (Wealth)
✨Tip Number 1
Familiarise yourself with Aviva's core values: Care, Commitment, Community, and Confidence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills by engaging in mock phone conversations. This will help you develop a friendly phone manner and the ability to build rapport quickly, which is crucial for the Inbound Customer Advisor role.
✨Tip Number 3
Research common customer service scenarios related to wealth management, such as investment bonds and pension savings. Being knowledgeable about these topics will allow you to handle queries more effectively during your training.
✨Tip Number 4
Showcase your adaptability by discussing past experiences where you've successfully handled difficult conversations or objections. This will highlight your positive attitude and problem-solving skills, which are essential for this role.
We think you need these skills to ace Inbound Customer Advisor (Wealth)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Aviva is looking for in an Inbound Customer Advisor. Pay attention to the skills and experience required, as well as the values they emphasise.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Focus on your communication skills, ability to build rapport, and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your values align with Aviva's. Mention specific examples of how you've demonstrated care, commitment, community, and confidence in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Political, International and Development Studies Student Association
✨Showcase Your Communication Skills
As an Inbound Customer Advisor, excellent communication is key. Practice speaking clearly and confidently, and be ready to demonstrate your friendly phone manner during the interview.
✨Emphasise Empathy and Rapport Building
Highlight your ability to build rapport with customers. Share examples from past experiences where you successfully connected with someone and resolved their issues, showcasing your caring nature.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult conversations. Prepare by thinking of specific situations where you overcame objections or provided exceptional service.
✨Understand Aviva's Values
Familiarise yourself with Aviva's core values: Care, Commitment, Community, and Confidence. Be prepared to discuss how these values resonate with you and how you can embody them in your role.