Motor Injury Claims Handler in Glasgow

Location: Hybrid working from Maxim Business Park

Hours: Full-time (35 hours per week) or part-time options available

Shift Pattern: Flexible between 7am–7pm, Monday to Friday

About The Role

We are looking for a highly organized and proactive individual to join our market-leading Claims division. In this role, you will manage a portfolio of motor injury claims from initial notification through to settlement, ensuring timely and accurate handling in line with company policies and regulatory requirements.

You will take ownership of your caseload, prioritising tasks and maintaining accurate diaries to keep cases moving. Every day will bring new challenges, from speaking with customers and solicitors to negotiating settlements and making liability decisions. If you thrive in a fast-paced environment and enjoy problem-solving, this role is for you.

What You Will Be Doing

• Compliance & Quality: Ensure all claims meet regulatory and internal standards.
• Caseload Ownership: Manage your own portfolio of motor injury claims efficiently and effectively.
• Call Handling: Respond to inbound and outbound calls with empathy and professionalism, providing clear updates and guidance.
• Organisation & Prioritisation: Keep cases on track by managing competing priorities and meeting deadlines.
• Stakeholder Communication: Liaise with solicitors, medical agencies, and other third parties to gather information and negotiate settlements.

What We Are Looking For

• A customer-focused approach with attention to detail.
• Previous experience in motor injury claims handling or a similar insurance role is preferred (but not essential; full training provided).
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with claims management systems and Microsoft Office tools.

What You Will Get

• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Free bus service from Glasgow, East Kilbride, Hamilton, Motherwell & East Dumbartonshire to Maxim Business Park.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva Is For Everyone

We are inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.