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- Tasks: Support our Customer Operations Team with excellent service and problem resolution.
- Company: Join Aviva, a company that values people and positive change.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness support.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in administration and strong communication skills required.
- Other info: Enjoy a supportive environment with opportunities for volunteering and personal development.
The predicted salary is between 26900 - 29650 £ per year.
This is a great job for someone. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our Customer Operations Team. We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance is not just a job in suits saying no here; we’re proud to be different. We love people who do the right thing, speak up, take responsibility, and make good decisions.
A Bit About The Job: Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection’s purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one, counting on us to be there for them when they need it most. You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work. You will possess the ability to work within a close knit team as well as under your own autonomy. You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business. Supporting change in the business and raising suggestions for improvement.
Skills And Experience We’re Looking For:
- Experience in administration
- Strong communication skills, via email and telephone
- Ability to manage change of priorities and can organize and manage own workload
- Approachable team member, able to easily build rapport with others
- Excellent skills with Microsoft applications (especially Excel)
What You’ll Get For This Role:
- Starting salary between £26,900 – £29,650 (depending on hours, location, skills and experience).
- Bonus opportunity - 6% of annual salary (Actual amount depends on your performance and Aviva’s).
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Supportive policies including parental and carers leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Three paid volunteering days to help others and wellbeing support and tools.
- Be part of Aviva Communities and take advantage of wellbeing and benefit resources.
- We flex locations, hours and working patterns to suit our customers, business, and you.
- Most of our people are smart workers spending at least 50% of their time in our offices each week, balancing flexibility with collaboration.
- Aviva is for everyone and we welcome applications from all backgrounds and experiences.
- We encourage you to apply even if you don’t tick every box, and we consider flexible working including part-time and job shares.
Customer Administrator in Eastleigh employer: Political, International and Development Studies Student Association
Contact Detail:
Political, International and Development Studies Student Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Administrator in Eastleigh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aviva and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your ability to handle challenges in the Customer Operations Team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Administrator in Eastleigh
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping others and are excited about the opportunity to be part of our Customer Operations Team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention how your background in administration and customer service aligns with what we’re looking for. This shows us you’ve done your homework and are serious about joining us!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – it helps us see your strengths at a glance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Political, International and Development Studies Student Association
✨Know Your Stuff
Before the interview, make sure you understand the products you'll be dealing with, like Group Life and Group Income Protection. Familiarise yourself with how these services help people in tough times. This knowledge will show your commitment to delivering great results.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer queries in the past. This will demonstrate your ability to handle daily interactions effectively.
✨Be Ready for Change
The job requires managing changing priorities, so think of times when you've successfully adapted to new situations. Share these experiences during the interview to highlight your organisational skills and flexibility.
✨Build Rapport
As a Customer Administrator, building relationships is crucial. During the interview, be friendly and approachable. Show that you can connect with others easily, as this will reflect your ability to maintain strong relationships with intermediaries.