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For Companies At a Glance
- Tasks: Be the friendly face of Aviva, providing top-notch customer service and handling 2000+ calls daily.
- Company: Join Aviva, a leading company dedicated to exceptional customer care and support.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working options, and discounts on Aviva products.
- Other info: Flexible working arrangements and a commitment to inclusivity make this a great place to work.
- Why this job: This role offers variety, a supportive team, and opportunities for personal growth and development.
- Qualifications: Strong communication skills, a positive attitude, and a passion for customer service are essential.
The predicted salary is between 25400 - 29028 £ per year.
Overview
Kick Start Your Customer Service Career with Aviva
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. Thats why were here, and thats why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract, after training. Allocated shift pattern between 08:00–18:00, Monday to Friday.
A Bit About The Job
We have several vacancies within the Protection Centre of Excellence area where youll play a vital role as the face of Aviva, ensuring our customers and Financial Advisors feel supported and cared for, every step of the way. They expect a great service, delivered by a great team so we dont do ordinary and were not looking for run of the mill, were looking for exceptional people who bring their whole self to work, who want to do a brilliant job and who love taking care of others. We handle 2000+ calls a day and therere lots of variety, so no two days feel the same. We pride ourselves on having great conversations, ensuring we deliver a great first impression. If you like the sound of it and want to be part of an amazing team, wed love to hear from you. Well ensure youre fully supported, offering you full product and system training and youll work with a clear pay progression framework which rewards your development within the role.
Skills And Experience Were Looking For
- Ability to have great conversations using strong communication and collaboration skills
- A positive mind-set & can-do attitude, being self-motivated with a passion for delivering great customer service
- Ability to navigate IT systems
- Good decision making & problem solving
- Effective verbal and written communication skills
Please note this job role is not sponsorable under the Home Office points based system.
What Youll Get For This Role
- Our purpose – with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £25,400 – £29,028 (depending on location, skills, experience, and qualifications). Our standard full-time contracts are for 35 hours per week (with options for part time working).
- Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Avivas.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
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Customer Expert employer: Political, International and Development Studies Student Association
Contact Detail:
Political, International and Development Studies Student Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert
✨Tip Number 1
Familiarise yourself with Aviva's values and customer service philosophy. Understanding what they stand for will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Since the role involves handling a high volume of calls, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging customer interactions in the past. This will highlight your capability to maintain a positive mindset and deliver exceptional service under pressure.
✨Tip Number 4
Research common IT systems used in customer service roles. Being familiar with these tools can give you an edge, as it shows your willingness to adapt and learn quickly in a fast-paced environment.
We think you need these skills to ace Customer Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Customer Expert role. Familiarise yourself with the skills required, such as strong communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your customer service experience and any roles where you've handled high volumes of calls or provided exceptional support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to have great conversations. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Political, International and Development Studies Student Association
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what the company is looking for.
✨Demonstrate Strong Communication Skills
Since the role involves handling a high volume of calls, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you handle difficult conversations or resolve conflicts.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various customer situations, such as a frustrated client or a complex query. This will demonstrate your problem-solving abilities and decision-making skills.
✨Research the Company Culture
Familiarise yourself with Aviva's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding teamwork and inclusivity. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.