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For Companies At a Glance
- Tasks: Support customers through complex claims, providing empathy and clear communication.
- Company: Join Aviva, a leading insurance company committed to inclusivity and community support.
- Benefits: Enjoy a starting salary of £27,000, generous holidays, and flexible working options.
- Why this job: Make a real impact by helping individuals during challenging times in a supportive team environment.
- Qualifications: Customer-facing experience, excellent telephony skills, and strong decision-making abilities required.
- Other info: Initial training is office-based; flexible arrangements considered for all applicants.
The predicted salary is between 21600 - 37800 £ per year.
Overview
Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things?
If so, this could be the perfect role for you.
We’re growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us. You’ll manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment, and providing telephony support, you will help to get the best outcome for the customer. You’ll support customers during difficult times—whether they’re off work, returning, or facing long-term absence. This role involves helping people through treatment, financial stress, or life-changing events so you’ll need to support individuals with empathy and clarity. You’ll be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing, and relationship management to get the best outcomes.
100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.
Responsibilities
Not provided as a separate heading in the original. The role involves managing a portfolio of claims, coordinating with partners, and supporting customers through claims, treatment, and telephony support to achieve positive outcomes.
Qualifications
- Confident on the phone and able to communicate clearly with a range of people.
- Strong decision-making skills; you can explain your reasoning and negotiate effectively.
- Great at planning, organising, and managing your time.
- Resilient, adaptable, and keen to keep learning.
- Experience in insurance or income protection is a bonus, but not essential.
Benefits
- Bonus opportunity – 6% of annual salary; actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carers leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We’re inclusive and welcome applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week, combining flexibility with time together with colleagues.
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Claims Assessor employer: Political, International and Development Studies Student Association
Contact Detail:
Political, International and Development Studies Student Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly in relation to claims assessment. Understanding the nuances of Group Income Protection will help you speak confidently about the role and demonstrate your genuine interest during any conversations.
✨Tip Number 2
Practice your telephony skills by engaging in mock calls with friends or family. This will not only boost your confidence but also help you refine your ability to communicate clearly and compassionately, which is crucial for this role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your suitability for the position.
✨Tip Number 4
Showcase your empathy and interpersonal skills in any interactions you have. Whether it's through informal chats or networking events, demonstrating your ability to connect with others will set you apart as a candidate who truly understands the importance of support in sensitive situations.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Claims Assessor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer-facing roles or experiences that demonstrate your interpersonal skills, empathy, and ability to manage complex situations. Use specific examples to illustrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to the team. Make sure to mention your telephony skills and decision-making abilities as they are crucial for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the Claims Assessor role.
How to prepare for a job interview at Political, International and Development Studies Student Association
✨Show Your Empathy
As a Claims Assessor, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with clients during the interview. Share examples of how you've supported individuals in challenging circumstances in the past.
✨Highlight Your Communication Skills
Excellent telephony skills are crucial for this role. Prepare to discuss your experience in customer-facing roles and how you effectively communicate complex information. Practise articulating your thoughts clearly and compassionately.
✨Demonstrate Decision-Making Abilities
The role requires sound judgment and decision-making skills. Be ready to provide examples of situations where you had to make tough decisions and explain your reasoning. This will show your potential employer that you can handle the complexities of claims assessment.
✨Prepare for Team Collaboration Questions
You'll be working closely with a team and various stakeholders. Think about your previous experiences in collaborative environments and be prepared to discuss how you contributed to team success and managed relationships effectively.
