At a Glance
- Tasks: Lead client management, ensuring excellent service delivery and building strong relationships.
- Company: A purpose-driven organisation focused on social impact and client satisfaction.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and influence in the public sector.
- Why this job: Join a vibrant team and help tackle poverty through innovative solutions.
- Qualifications: Experience in client relations, strong communication skills, and a passion for social change.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a highly capable, motivated and public-service orientated Client Services Manager, with experience working in the public sector or with a proven track record in a similar or related sector. We need someone who has the passion and drive to make a significant contribution to our continued growth and to the lives of people on the lowest incomes.
You will report directly to the Service Manager of Client Services as a core member of our growing Growth team. You’ll own the client management role from start to finish, ensuring that we deliver excellent services to our clients. You will operate at various levels within our client base and you must therefore have the ability to influence at the highest level and build senior relationships quickly.
You will work alongside our vibrant team of social policy experts, software technicians and data analysts to provide outstanding service and product delivery, leaving clients delighted. Your main focus will be to promote our consultancy and software products to contribute to the sales and renewal targets. You will build relationships with decision makers, deliver and oversee the successful use of our LIFT platform, ensuring our clients are able to turn insight into impact. You’ll be recognised as a trusted advisor by our clients and your work will deepen our relationships with clients and secure repeat business with identifiable opportunities in local and central government.
- Contribute to the customer retention, satisfaction and revenue growth strategy
- Serve as the main point of contact for your assigned accounts
- Get to know your accounts to understand their opportunities and challenges
- Identify how we can support the customer’s opportunities and challenges
- Monitor the satisfaction of your accounts and report progress internally
- Be the company contact for your customer accounts
- Own the client management process from liaising with the sales team, holding kick off meetings, setting objectives with clients, project management and support, extraction of outcomes and key success indicators and client retention.
- Monitor the on-time and high-quality delivery of our analysis, research and software services to your assigned clients
- Ensure our LIFT clients are able to turn insight into action
- Ensure consistent and high quality reporting providing evidence of both human and monetary impact of our client’s work
Other duties:
- Support the senior team in the development and execution of business strategy
- Manage and build new and existing senior client relationships, ensuring our analytics and software clients are delighted with the service they receive, helping us to grow across services within the clients we support
- Promote our strategic development priorities, and support our key strategic relationships
- Ensure a strong professional and commercial focus internally and externally, delivery, deadlines for the projects you oversee should be realistic and met
- Contribute to our thought leadership through policy work, blog writing, presenting webinars and attending industry events, including speaking engagements
Essential skills:
- Excellent communication and interpersonal skills
- Strong relationship-building skills to build trust and rapport with customers
- Desire to work in a business with a social purpose
- Knowledge and/or interest in the welfare system
- Knowledge and/or experience of local government or social housing
- Evidence of an ability to build client relationships, understand their needs and identify opportunities
- Ability to write compelling, professional project reports
- A self-starter with the ability to stay motivated and work independently
- Ability to work effectively as part of a team
- Passionate about the power of technology to help tackle poverty, with knowledge of or keen interest in the welfare system, and other related policy areas
- Well organised with excellent attention to detail, and the ability to work under pressure, manage competing priorities and meet tight deadlines
- A people person, able to work effectively in both a commercial and public sector environment, build relationships and help people to perform at their best
- Experience of selling in software/analytics especially in the public sector
- Experience providing advice to and influencing a senior audience
- Proven track record in business to business consultancy sales
- Experience with a sales pipeline methodology
Client Services Manager employer: Policy in Practice
As a Client Services Manager at our organisation, you will join a passionate team dedicated to making a meaningful impact in the lives of those on the lowest incomes. We pride ourselves on fostering a vibrant work culture that values collaboration and innovation, offering ample opportunities for professional growth and development. Located in a dynamic environment, we provide a unique chance to influence public sector outcomes while enjoying a supportive atmosphere that champions social purpose and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector. Attend industry events, webinars, or even local meet-ups. The more you engage, the better your chances of landing that Client Services Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on the welfare system and how technology can make a difference. This will position you as a knowledgeable candidate who’s passionate about the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Client Services Manager position. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who are eager to make a difference. Your application will stand out when it comes directly to us, and we love seeing candidates who take that extra step.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in the public sector and any relevant skills that align with our mission at StudySmarter. We want to see how you can contribute to our growth and help those on low incomes!
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build trust and rapport with clients. Share examples of how you've successfully managed client relationships in the past, especially in a consultancy or public sector context. We love hearing about your people skills!
Demonstrate Your Passion for Social Impact:Let us know why you're passionate about working in a business with a social purpose. Share any experiences or insights you have regarding the welfare system or local government. We’re looking for someone who truly cares about making a difference!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team at StudySmarter!
How to prepare for a job interview at Policy in Practice
✨Know Your Clients Inside Out
Before the interview, take the time to research the company’s client base and their specific needs. Understanding the challenges faced by clients in the public sector will help you demonstrate how you can provide tailored solutions and build strong relationships.
✨Showcase Your Communication Skills
As a Client Services Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to discuss how you’ve influenced decisions at a senior level and built trust with clients.
✨Demonstrate Your Passion for Social Impact
This role requires a genuine desire to make a difference. Be prepared to share your motivations for wanting to work in a business with a social purpose. Highlight any relevant experiences that showcase your commitment to tackling poverty and supporting those on low incomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and client management skills. Think of specific scenarios where you successfully managed client expectations, delivered projects on time, or turned insights into actionable outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
