At a Glance
- Tasks: Help customers with insurance policies and deliver excellent service through inbound calls.
- Company: Join Policy Expert, a rapidly growing and innovative insurance company.
- Benefits: Competitive salary, enhanced holiday packages, and a vibrant workplace atmosphere.
- Other info: No CV required; just show your potential through a brief assessment.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 21500 - 24500 £ per year.
Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013. We're looking for passionate and self-driven people to join us as Policy Expert, curious minds who want to help customers and build something bigger for themselves.
What's In It For You:
- This role will be based in our Motherwell office
- Career Development and professional qualifications
- Enhanced Holiday, Maternity and Paternity Packages
- Social events throughout the year and vibrant workplace atmosphere
- Employee Wellbeing Programme
- Buy and Sell Holiday Scheme
- Life Assurance x4 your salary
- Financial Wellbeing Support through Bippit
- Salary banding £25,000-£26,000
98% of our colleagues stay because of location and the collaborative, people-first culture we've built.
The Role:
You’ll be a key player in helping our existing customers or new customers purchase their insurance policies – delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers. You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.
What You’ll Be Doing:
- Creating memorable experience
- Meeting the expectations of our customers
- Handling a variety of inbound calls from customers relating to their insurance policies from quotes, renewing with us and general policy queries
- Up selling additional products to our customers
- Engage with customers via inbound and outbound calls to enhance satisfaction and positive outcomes
- Use a consultative approach to retain, gain or renew business
Sales & Performance:
- Achieve performance targets through confident, customer-first conversations
- Bring confidence and resilience to every call
Follow-Up & Communication:
- Manage your own diary efficiently
- Follow up with customers using the most effective communication channels
Compliance & Accuracy:
- Ensure all actions meet FCA regulations and internal standards
- Keep customer records precise and up to date
Continuous Learning:
- Stay on top of product and industry updates
- Share ideas, knowledge, and feedback to help the team thrive
Team Support:
- Support across all areas of customer communication, enhancing our collaborative culture
Key Attributes for Success:
- A great communicator with empathy and enthusiasm
- Experience in customer service, sales, or account management
- Flexible, can do attitude - confident to adapt to customer needs
- Strong objection-handling and problem-solving skills
- Driven by results and personal growth
- A positive team player who brings others along on the journey
- Ensuring accuracy and attention to detail
- Drive for productivity and performance goals
Meet the Team:
We’re a dynamic, supportive team that thrives on momentum, and friendly competition. We celebrate each other’s wins and rally around challenges together. There’s a real buzz in the room – and you’ll be right at the heart of it.
Apply Now – and Take the Next Step:
If you’re ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you. There’s no CV required. You’ll complete a brief AssessFirst assessment designed to highlight your potential, not just your past experience, so everyone has an equal opportunity to stand out and hear back from us faster.
We’re proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know. We aim to be in touch within 3 working days – whether successful or not. And remember: if you’re eager to grow and passionate about what we do, don’t hesitate to apply – even if you don’t tick every box.
Useful links: Glassdoor | Trust Pilot | Best Companies
Inbound Sales Advisor in Motherwell employer: Policy Expert
At Policy Expert, we pride ourselves on being a forward-thinking employer that champions innovation and employee growth. Our London office offers a vibrant work culture with a hybrid model, competitive benefits including a generous learning budget, and a commitment to diversity and inclusion, making it an excellent place for Financial Accountants to thrive and make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales Advisor in Motherwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Policy Expert. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Policy Expert before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales Advisor in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Policy Expert:Your cover letter is your chance to shine! Tell us why you want to work at Policy Expert specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Policy Expert!
How to prepare for a job interview at Policy Expert
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
