At a Glance
- Tasks: Manage customer claims with empathy and professionalism, ensuring a smooth resolution process.
- Company: Join a dynamic team in the insurance sector focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and contribute to a high-quality customer experience.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Shape our insurance offering while enhancing your claims knowledge and investigative skills.
- Qualifications: Strong communication skills and experience in claims handling preferred.
The predicted salary is between 31500 - 38500 £ per year.
Exciting opportunity as a Claims Handler. We are looking for a proactive and customer-focused Claims agent to join our team. Acting as the first point of contact, you will manage a variety of claims including motor, accidental damage (AD), and cases involving third-party intervention. This is a multiskilled role requiring strong judgement, empathy, and the ability to manage claims from first notification through to resolution. You will play a key role in delivering a high-quality customer experience while meeting performance and regulatory standards.
Key Responsibilities:
- Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood.
- Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information.
- Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout.
- Identify and escalate high-value, complex, or sensitive claims to the appropriate teams.
- Handle claims involving third parties, liaising with external insurers, suppliers, and stakeholders to progress cases efficiently.
- Apply effective questioning techniques to identify potential fraud indicators and support decision-making.
- Resolve customer complaints in line with internal processes and FCA requirements.
- Maintain accurate records across all systems and ensure workloads are managed within agreed deadlines and quality standards.
- Support continuous improvement by maintaining up-to-date knowledge of products, processes, and industry developments.
- Communicate with customers across multiple channels including telephone, email, and written correspondence.
What we are looking for:
- Strong communication and interpersonal skills, with the ability to handle complex and sensitive conversations.
- Experience in claims handling, ideally across motor, AD, and/or third-party cases.
- Ability to manage a varied workload and prioritise effectively in a fast-paced environment.
- High attention to detail and strong organisational skills.
- A team player who can also work independently with confidence.
- Knowledge of insurance products and claims processes is desirable.
Why Apply?
This is a great opportunity to help shape our Insurance offering. You'll have the opportunity to build your claims knowledge, develop your investigative skills and play an important role in delivering an excellent experience for our customers. If you're customer-focused, detail-oriented and enjoy taking ownership of a varied workload, we'd love to hear from you!
Customer Claims Agent - 6 month secondment in Motherwell employer: Policy Expert
At Policy Expert, we pride ourselves on being a forward-thinking employer that champions innovation and employee growth. Our London office offers a vibrant work culture with a hybrid model, competitive benefits including a generous learning budget, and a commitment to diversity and inclusion, making it an excellent place for Financial Accountants to thrive and make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Claims Agent - 6 month secondment in Motherwell
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Policy Expert.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Policy Expert. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Claims Agent - 6 month secondment in Motherwell
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Policy Expert.
How to prepare for a job interview at Policy Expert
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Policy Expert's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Policy Expert offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
