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- Tasks: Manage customer claims with empathy and professionalism, ensuring a smooth resolution process.
- Company: Join a supportive team in a dynamic claims environment.
- Benefits: Ongoing training, development opportunities, and a collaborative culture.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers through their claims journey.
- Qualifications: Strong communication skills and experience in claims handling preferred.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and customer-focused Claims agent to join our team. Acting as the first point of contact, you will manage a variety of claims including motor, accidental damage (AD), and cases involving third-party intervention. This is a multiskilled role requiring strong judgement, empathy, and the ability to manage claims from first notification through to resolution. You will play a key role in delivering a high-quality customer experience while meeting performance and regulatory standards.
Key Responsibilities:
- Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood.
- Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information.
- Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout.
- Identify and escalate high-value, complex, or sensitive claims to the appropriate teams.
- Handle claims involving third parties, liaising with external insurers, suppliers, and stakeholders to progress cases efficiently.
- Apply effective questioning techniques to identify potential fraud indicators and support decision-making.
- Resolve customer complaints in line with internal processes and FCA requirements.
- Maintain accurate records across all systems and ensure workloads are managed within agreed deadlines and quality standards.
- Support continuous improvement by maintaining up-to-date knowledge of products, processes, and industry developments.
- Communicate with customers across multiple channels including telephone, email, and written correspondence.
About You:
- Strong communication and interpersonal skills, with the ability to handle complex and sensitive conversations.
- Experience in claims handling, ideally across motor, AD, and/or third-party cases.
- Ability to manage a varied workload and prioritise effectively in a fast-paced environment.
- High attention to detail and strong organisational skills.
- A team player who can also work independently with confidence.
- Knowledge of insurance products and claims processes is desirable.
What We Offer:
- Opportunity to develop within a multiskilled claims environment.
- Ongoing training and development.
- Supportive team culture.
Customer Claims Agent - 6 Month Secondment in Motherwell employer: Policy Expert
Contact Detail:
Policy Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Agent - 6 Month Secondment in Motherwell
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive claims, role-play with a friend or family member to get comfortable with complex conversations. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your understanding of the role and the challenges they face. This not only demonstrates your interest but also helps you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re enthusiastic about the opportunity and keen to join the team.
We think you need these skills to ace Customer Claims Agent - 6 Month Secondment in Motherwell
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, especially in claims handling or similar roles.
Be Detailed and Accurate: Since this role involves managing claims from start to finish, it’s crucial to demonstrate your attention to detail. Use specific examples in your application that showcase your ability to capture accurate information and manage complex cases.
Communicate Clearly: Strong communication is key for us at StudySmarter. When writing your application, ensure your language is clear and professional. This will reflect your ability to handle sensitive conversations with empathy and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Policy Expert
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of motor and accidental damage claims. Familiarise yourself with common processes and terminology. This will help you demonstrate your expertise and show that you're proactive about understanding the role.
✨Showcase Your Empathy
As a Customer Claims Agent, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive conversations or resolved customer complaints. This will highlight your ability to connect with customers and manage their expectations effectively.
✨Practice Effective Questioning Techniques
Think about how you would approach identifying potential fraud indicators during claims handling. Prepare to discuss your questioning techniques and how they can lead to better decision-making. This shows that you’re not just a people person but also analytical.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, managing a varied workload is crucial. Be ready to talk about how you prioritise tasks and maintain attention to detail. You could even share a specific example of a time when you successfully managed multiple claims simultaneously.