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- Tasks: Manage customer accounts and support payment journeys with empathy and professionalism.
- Company: Join a dynamic team focused on customer experience and financial solutions.
- Benefits: Inclusive workplace, supportive culture, and opportunities for personal growth.
- Other info: Be part of a high-performing team that values diversity and collaboration.
- Why this job: Make a real impact by helping customers find fair repayment solutions.
- Qualifications: Strong communication skills and experience in customer service or financial roles.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Accounts and Credit Control agent to join our Credit Control team. This is a key role focused on managing customer accounts, supporting customers through payment journeys, and ensuring the accurate and timely recovery of outstanding balances. You’ll be at the centre of customer financial interactions, balancing strong collections performance with genuine care and professionalism. This includes handling overdue accounts, payment arrangements, write-offs, cancellations, and NCD validation, while maintaining exceptional service standards.
What you’ll be doing
- Engage with customers both inbound and outbound regarding payments, balances, overdue accounts, and general queries with empathy and professionalism.
- Support with inbound calls from customers with general customer queries.
- Supporting customers with payment queries, balances, and financial difficulty in a fair and empathetic way.
- Handling inbound calls from customers, supporting with general queries.
- Negotiating sustainable repayment solutions that work for both the customer and the business.
- Processing account adjustments, write-offs, cancellations, and maintaining accurate records.
- Ensuring compliance with FCA regulations, internal policies, and agreed SLAs.
- Meeting individual targets across productivity, quality, and service.
- Building strong relationships with customers, insurers, and internal teams.
- Handling disputes and complaints with professionalism and sound judgement.
- Supporting continuous improvement in processes and customer experience.
What we’re looking for
- Strong communication skills with confidence handling customer conversations.
- A customer-first mindset with the ability to balance empathy and commercial outcomes.
- Experience in a call centre, credit control, or financial services environment (insurance experience desirable).
- Good negotiation and problem-solving skills.
- High attention to detail and accuracy when working with financial data.
- Ability to stay organised and perform in a fast-paced environment.
- Resilience when dealing with challenging conversations.
- A team player who contributes positively to a supportive working culture.
Why this role?
This is a chance to develop your expertise in credit control within a high-performing team that genuinely values customer experience. You’ll play a vital role in protecting business performance while helping customers find fair and manageable solutions. If you’re someone who can combine empathy with accountability, and structure with flexibility, this role gives you the platform to grow and make a real impact. We’re proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.
Accounts and Credit Control Agent - 12 Month Secondment in Motherwell employer: Policy Expert
Contact Detail:
Policy Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts and Credit Control Agent - 12 Month Secondment in Motherwell
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will boost your confidence and help you handle those tricky conversations like a pro.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what matters most to you in a workplace!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Accounts and Credit Control Agent - 12 Month Secondment in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your communication skills, customer-first mindset, and any relevant experience in credit control or financial services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled customer interactions with empathy and professionalism, and how you’ve successfully negotiated solutions in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve tackled challenges head-on. We love seeing how you’ve used your negotiation skills to find win-win solutions for customers and the business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Policy Expert
✨Know Your Numbers
Before the interview, brush up on your financial knowledge. Understand key terms related to credit control and accounts management. Being able to discuss figures confidently will show that you’re serious about the role and can handle the responsibilities.
✨Empathy is Key
Since this role involves a lot of customer interaction, prepare to demonstrate your empathetic approach. Think of examples where you've successfully handled difficult conversations or resolved customer issues with care. This will highlight your customer-first mindset.
✨Practice Your Negotiation Skills
Be ready to discuss how you would negotiate repayment solutions. Prepare scenarios where you’ve had to find a balance between customer needs and business goals. This will showcase your problem-solving skills and ability to think on your feet.
✨Showcase Team Spirit
This role requires collaboration, so be prepared to talk about your experiences working in a team. Share examples of how you’ve contributed positively to a team environment, especially in high-pressure situations. It’s all about showing you can be a supportive colleague!