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- Tasks: Create unforgettable customer experiences and handle a variety of insurance-related inquiries.
- Company: Join Policy Expert, the UK's No.1-rated home insurer with a vibrant culture.
- Benefits: Competitive salary, enhanced holiday packages, and a supportive wellbeing programme.
- Other info: Inclusive employer with a focus on diversity and career development opportunities.
- Why this job: Be part of a passionate team that values collaboration and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
The predicted salary is between 20800 - 21600 £ per year.
Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013. We're looking for passionate and self-driven people to join us as Policy Expert, curious minds who want to help customers and build something bigger for themselves.
What's In It For You:
- This role will be based in our Milton Keynes office
- Career Development and professional qualifications
- Enhanced Holiday, Maternity and Paternity Packages
- Social events throughout the year and vibrant workplace atmosphere
- Employee Wellbeing Programme
- Buy and Sell Holiday Scheme
- Life Assurance x4 your salary
- Financial Wellbeing Support through Bippit
- Salary banding £26,000-£27,000
98% of our colleagues stay because of location and the collaborative, people-first culture we've built.
The Role:
In this role, you'll be at the forefront of creating unforgettable customer experiences, embodying the vibrant and professional spirit of Policy Expert. Every interaction is a chance to shine, ensuring that each customer feels valued and supported, whether they're seeking answers or updating their policies. You'll be the friendly voice that leaves a lasting impression, making every call a positive and memorable experience.
Main Responsibilities:
- Creating memorable experience: Meeting the expectations of our customers. Handling a variety of inbound calls from customers relating to their insurance policies from quotes, renewing with us and general policy queries. Upselling additional products to our customers.
- Operational Excellence: Ensure smooth daily operations, driving efficiency, adherence to KPI's/call handling service levels, and continuously improving processes to deliver outstanding service.
- Resolving issues: effectively managing and resolving customer complaints.
- Foster Trust & Inclusion: Contribute to building a work culture rooted in empathy, honesty, and open communication, where every team member feels valued and empowered to contribute.
- Knowledge Mastery: Leverage your knowledge to deliver accurate, up-to-date information, ensuring compliance and operational standards are met.
- Handling Enquiries: Manage inbound calls from customers alongside live chat, emails and letters. Proactively make outbound calls to customers when required and efficiently process administrative tasks when required.
- Communication: Deliver clear communication that resonates with our diverse customers, fostering open dialogue.
- Taking care of the details: Ensure workloads are completed by required deadlines and meet quality standards in line with FCA guidelines and best practice. Keep up to date with products, processes and industry regulations while maintaining accurate existing information.
Additional Duties may include: Supporting all areas of business, contacting customers and proactively managing inbound calls from customers with queries regarding their insurance policies.
Welcome to our customer service team, where exceptional service is our top priority. We are a team of customer champions, priding ourselves on delivering prompt, knowledgeable support. Collaboration is at the heart of our success, as we work together to solve problems and look for ways to evolve our service. We foster a culture that ensures everyone feels valued and respected. We aim to create a fun and friendly atmosphere, making each interaction a positive experience to create a sense of community and belonging.
If you're ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you. There's no CV required. You'll complete a brief AssessFirst assessment designed to highlight your potential, not just your past experience, so everyone has an equal opportunity to stand out and hear back from us faster.
We're proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know. We aim to be in touch within 3 working days – whether successful or not. And remember: if you're eager to grow and passionate about what we do, don't hesitate to apply – even if you don't tick every box.
Customer service advisor in Milton Keynes employer: Policy Expert
Contact Detail:
Policy Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor in Milton Keynes
✨Tip Number 1
Get to know Policy Expert inside out! Familiarise yourself with their values, culture, and the services they offer. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound friendly and approachable. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will help you stand out as someone who can handle customer complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who are eager to join our team!
We think you need these skills to ace Customer service advisor in Milton Keynes
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our vibrant culture.
Tailor Your Responses: Make sure to tailor your answers to reflect the role of a Customer Service Advisor. Highlight your experience with handling customer queries and resolving issues, as this is key to creating those unforgettable customer experiences we value.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use straightforward language and focus on your relevant skills and experiences that align with what we’re looking for at Policy Expert.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team and be part of something exciting!
How to prepare for a job interview at Policy Expert
✨Know the Company Inside Out
Before your interview, take some time to research Policy Expert. Understand their values, culture, and what makes them the UK's No.1-rated home insurer. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, you'll be creating memorable experiences for customers. Prepare examples from your past where you've gone above and beyond to help someone. Highlight your ability to resolve issues and foster trust, as these are key traits they’re looking for.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and ask clarifying questions if needed. This shows that you value communication, which is crucial in customer service.
✨Be Yourself and Stay Positive
Policy Expert values a people-first culture, so let your personality shine through! Be authentic and express your passion for helping others. A positive attitude can make a lasting impression, so approach the interview with enthusiasm and confidence.