IT & Systems Administrator

We’re Policy Expert, a home and motor insurance provider on a mission to shake up the personal insurance industry. We feel that insurers have under‑served customers for too long with confusing policies, expensive renewals, and frustrating claims processes. It is time to put customers first! Since we formed in 2011, we’ve been using breakthrough thinking and proprietary tech to provide insurance that’s clear, fair, and great value. We now have well over one million customers, driven by our double‑digit growth. We take great pride in being the UK’s No.1‑rated home insurance provider for 9 years. Our ‘North Star’ is ‘To be the most successful insurance disruptor people want to stay with for life’. As we grow, we plan on continuing to challenge the norms of an insurance industry whose reputation for customer trust is low, where switching between providers is high and insurance cover is often seen as a costly ‘grudge purchase’. We aim to build longer and deeper relationships with our customers and to help them see insurance as being a help, not a hindrance.

Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations. You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be the service of the London office:

• Troubleshooting and resolving all hardware, network, printer, telephony, and software issues and escalating as required.
• Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc.
• Maintaining all IT assets to ensure details are recorded and updated/moved as required.
• Setting up new assets because of new starters or office moves, ensuring these are configured correctly.
• Proactively managing the update and patch cycles for the IT assets.
• Administration of our telephony platform.
• VIP and visitor support within meeting room AV.
• Identifying service improvements/enhancements to ensure that the department continues to be agile and can respond to the ever‑changing needs of the business.
• Working in a rota/on‑call capacity to ensure IT support coverage over the core business hours.

You will have worked as an IT professional within a fast-paced, ever-changing environment. You will have the ability to prioritise, understand the business impact of any IT issue and quickly identify and solve the problem. Given the data and systems you will be dealing with, you will have a high degree of confidentiality and exceptional attention to detail. You will need to be flexible, helping colleagues with basic IT needs as well as those with a greater understanding of the basics and needing more advanced assistance. Sharing your knowledge to help push the business forward and be the IT site lead in key projects.

Skills needed:

• Minimum of 2 years’ experience in a hands‑on 2nd line IT support role.
• A good technical background and experience in supporting a variety of technologies and systems.
• Apple macOS and Windows 10/11 skills.
• Microsoft Active Directory (Azure and on‑prem), WSUS and Group Policies.
• Office 365 administration including OneDrive, SharePoint, and Intune.
• Strong analytical and problem‑solving skills.
• Strong professional, interpersonal, and customer care skills (Ability to relay complex technical information to non‑technical staff).
• Strong organisational and time management skills with the ability to manage your own time efficiently and effectively.
• A proactive approach to work and problem‑solving, and the ability to spot and deal with issues as they occur.
• A high level of personal integrity, displaying respect and empathy for others and being consistent, open and honest.
• Ability to travel between sites as required for support (Expenses incurred from business support will be fully reimbursed).

Nice to have:

• Previous experience of any patch management solutions in the Apple ecosystem and Apple scripting.
• Previous experience working within a contact/call centre environment.
• Previous experience of having worked within an agile environment.
• Working knowledge of ITIL and/or ITSM tools.

What we stand for and what we provide:

• Training and education through LinkedIn Learning and Plurasight.
• Travel season ticket loan.
• Social events throughout the year.
• Access to selected London O2 events and use of a Private Lounge.

We pride ourselves on being an equal‑opportunity employer. We treat all applications equally and recruit purely based on an individual’s skills, knowledge, and experience. The quality and growing diversity of our people backs this up.

Next Steps: If your CV ticks the right boxes, we’ll be in touch to arrange a pre‑screen interview with our Talent Acquisition team. Following this stage, if successful, you’ll be invited to a face‑to‑face interview.