At a Glance
- Tasks: Be the friendly voice helping customers with their insurance queries via phone, chat, and email.
- Company: Join Policy Expert, a rapidly growing insurance company with over 1.5 million happy customers.
- Benefits: Enjoy enhanced holiday packages, social events, and a vibrant workplace atmosphere.
- Other info: Equal opportunity employer committed to diversity and support throughout the application process.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Confident communicators with strong attention to detail; customer service experience is a plus!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Inbound Customer Service Advisor role at Policy Expert.
Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we\'ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK\'s No.1-rated home insurer by Review Centre since 2013. We are looking for passionate people to join us as Policy Expert – curious minds who want to help customers and build something bigger for themselves.
As a Customer Service Representative, you\'ll be the friendly voice on the other end of the phone, live chat, or email – helping customers update their policies, answering queries, and delivering a service that makes them feel supported and valued. Every interaction is a chance to make a difference – and we\'ll equip you with the tools, training, and team spirit to shine.
Responsibilities
- Handle inbound calls from customers around policy changes or general guidance
- Provide clear, helpful guidance with every interaction
- Correspond via live chat, email, or written letters
- Proactively make outbound calls to follow up or assist customers
- Resolve queries and complaints efficiently and with understanding
- Complete admin tasks and updates accurately, meeting FCA standards
- Identify opportunities to upsell relevant products where appropriate
- Keep up to date with our products, systems, and industry changes
Key Attributes for Success
- A confident communicator who can build rapport quickly
- Strong written and verbal communication skills
- High attention to detail with a calm, organised approach
- Someone who enjoys working to goals and embraces change
- Experience in a customer-facing role (contact centre experience is a plus, but not essential!)
What\'s In It For You
This role will be based in our Motherwell office.
Career Development and Professional Qualifications
- Enhanced Holiday, Maternity and Paternity Packages
- Social events throughout the year and vibrant workplace atmosphere
- Employee Wellbeing Programme
- Buy and Sell Holiday Scheme
- Life Assurance x4 your salary
- Prayer room in office
- Financial Wellbeing Support through Bippit
Application Process
- An Online Skills Assessment
- A telephone call with a member of our Talent Acquisition Team
- A Video Chat Interview with a member of our Talent Acquisition Team
- Final face-to-face interview with the Departmental Manager
Equal Opportunity
We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual\'s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment. If you require any reasonable adjustments during the interview process, please let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.
We aim to be in touch within 7 working days of your application. Please be encouraged to apply even if you do not meet all the requirements.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Insurance
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Inbound Customer Service Advisor in Motherwell employer: Policy Expert
Policy Expert is an exceptional employer that fosters a vibrant workplace culture in Motherwell, where employees are empowered to grow and develop their careers. With a strong focus on employee wellbeing, enhanced benefits, and a commitment to diversity, we provide a supportive environment that values every team member's contribution. Join us to be part of a forward-thinking company that not only prioritises customer satisfaction but also invests in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor in Motherwell
✨Tip Number 1
Familiarise yourself with the insurance industry, especially home, motor, and pet insurance. Understanding the basics will help you engage in meaningful conversations during your interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios with friends or family. This will help you build confidence in handling customer queries and complaints, which is crucial for the Inbound Customer Service Advisor position.
✨Tip Number 3
Research Policy Expert's values and recent achievements. Being able to discuss their growth and customer satisfaction ratings will show that you are proactive and genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interviews. This not only shows your enthusiasm for the role but also helps you assess if the company culture aligns with your values and career goals.
We think you need these skills to ace Inbound Customer Service Advisor in Motherwell
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and key attributes required for the Inbound Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or complaints in the past, showcasing your ability to build rapport and provide excellent service.
Prepare for Assessments:Since the application process includes an online skills assessment, practice common customer service scenarios and questions. Familiarise yourself with the types of assessments you might encounter to boost your confidence and performance.
How to prepare for a job interview at Policy Expert
✨Show Your Communication Skills
As an Inbound Customer Service Advisor, you'll need to demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and responses to common customer queries, as this will showcase your confidence and rapport-building skills.
✨Familiarise Yourself with the Company
Research Policy Expert and its products before the interview. Understanding their services, values, and recent achievements will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you resolved issues or provided excellent service, as this will highlight your problem-solving abilities.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in handling policies and customer information, be ready to discuss how you ensure attention to detail in your work. Share any relevant experiences that demonstrate your organised approach and ability to meet standards.
