Policy Expert in London is seeking a Customer Experience Manager to lead the design and governance of customer journeys across the lifecycle. You will collaborate with Retail, Technology and Service & Operations to turn insights into practical improvements that boost satisfaction and compliance.
The role focuses on vulnerable customers, Consumer Duty alignment, and measurable outcomes, balancing commercial goals with operational effectiveness.
Hybrid CX Manager: Journeys, Communications & Insights employer: Policy Expert
At Policy Expert, we pride ourselves on being a forward-thinking employer that champions innovation and employee growth. Our London office offers a vibrant work culture with a hybrid model, competitive benefits including a generous learning budget, and a commitment to diversity and inclusion, making it an excellent place for Financial Accountants to thrive and make a meaningful impact in the insurance industry.
