Policy Expert in London is hiring a Customer Experience Manager to lead the enhancement of customer journeys across the lifecycle. The role focuses on turning customer insight into practical improvements, balancing customer outcomes with operational effectiveness and commercial opportunities.
You will work with Retail, Technology, Service & Operations and other teams to deliver measurable improvements, ensuring content accuracy on product webpages and governance over communications.
Customer Experience Journey Manager employer: Policy Expert
At Policy Expert, we pride ourselves on being a forward-thinking employer that champions innovation and employee growth. Our London office offers a vibrant work culture with a hybrid model, competitive benefits including a generous learning budget, and a commitment to diversity and inclusion, making it an excellent place for Financial Accountants to thrive and make a meaningful impact in the insurance industry.
