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- Tasks: Manage customer claims with empathy and professionalism, ensuring a smooth resolution process.
- Company: Join a supportive team in a dynamic insurance environment.
- Benefits: Ongoing training, career development, and a collaborative culture.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers through their claims journey.
- Qualifications: Strong communication skills and experience in claims handling preferred.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and customer-focused Claims agent to join our team. Acting as the first point of contact, you will manage a variety of claims including motor, accidental damage (AD), and cases involving third-party intervention. This is a multiskilled role requiring strong judgement, empathy, and the ability to manage claims from first notification through to resolution. You will play a key role in delivering a high-quality customer experience while meeting performance and regulatory standards.
Key Responsibilities:
- Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood.
- Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information.
- Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout.
- Identify and elevate high-value, complex, or sensitive claims to the appropriate teams.
- Handle claims involving third parties, liaising with external insurers, suppliers, and stakeholders to progress cases efficiently.
- Apply effective questioning techniques to identify potential fraud indicators and support decision-making.
- Resolve customer complaints in line with internal processes and FCA requirements.
- Maintain accurate records across all systems and ensure workloads are managed within agreed deadlines and quality standards.
- Support continuous improvement by maintaining up-to-date knowledge of products, processes, and industry developments.
- Communicate with customers across multiple channels including telephone, email, and written correspondence.
About You:
- Strong communication and interpersonal skills, with the ability to handle complex and sensitive conversations.
- Experience in claims handling, ideally across motor, AD, and/or third-party cases.
- Ability to manage a varied workload and prioritise effectively in a fast-paced environment.
- High attention to detail and strong organisational skills.
- A team player who can also work independently with confidence.
- Knowledge of insurance products and claims processes is desirable.
What We Offer:
- Opportunity to develop within a multiskilled claims environment.
- Ongoing training and development.
- Supportive team culture.
Customer Claims Agent - 6 Month Secondment employer: Policy Expert
Contact Detail:
Policy Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Agent - 6 Month Secondment
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Claims Agent, you'll need to handle sensitive conversations with empathy. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully managed claims or resolved customer issues. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Claims Agent - 6 Month Secondment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Claims Agent role. Highlight any previous claims handling experience and your ability to manage customer interactions with empathy and professionalism.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed claims or resolved customer issues in the past, showing off your strong communication skills.
Showcase Your Attention to Detail: In your application, demonstrate your high attention to detail. This could be through the accuracy of your CV and cover letter or by mentioning how you’ve maintained records in previous roles. We love candidates who can keep things organised!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Policy Expert
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor and accidental damage claims. Familiarise yourself with common scenarios and the claims process, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Empathy
As a Customer Claims Agent, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive conversations or resolved customer complaints. This will show that you can connect with customers and understand their needs.
✨Practice Effective Questioning Techniques
Since you'll need to identify potential fraud indicators, think about how you can ask the right questions during the interview. Role-play with a friend or family member to get comfortable with this skill, as it’s crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks in a fast-paced environment. Share specific examples of how you've kept track of multiple claims or projects, as this will highlight your attention to detail and organisational abilities.