At a Glance
- Tasks: Investigate and maintain drainage systems while providing top-notch customer service.
- Company: Join a trusted claims management company with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, generous leave, performance bonuses, and great perks.
- Other info: Enjoy a dynamic work environment with opportunities for growth and recognition.
- Why this job: Make a real difference by solving drainage issues and helping customers feel supported.
- Qualifications: Experience in drain unblocking and good communication skills required.
The predicted salary is between 33000 - 40000 £ per year.
About Us
Policy Expert Claims delivers a dedicated, end-to-end claims management service. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About the role:
In this role, we are looking for a Drainage Technician to carry out drainage and water main investigations, maintenance, and repairs at policyholder properties. You'll diagnose faults, clear blockages, complete CCTV surveys, trace drainage systems and leaks, and carry out minor excavation work where required. You'll work independently, delivering safe, efficient, and professional service while maintaining high standards of customer care and Health & Safety.
Key Responsibilities:
- Carry out drain unblocking using high-pressure water jetting equipment.
- Use drain rods and specialist equipment to remove blockages safely and effectively.
- Conduct CCTV surveys of underground drainage systems.
- Operate drainage camera systems and survey equipment.
- Undertake drain track and trace activities at policyholder properties.
- Open, inspect and assess external manholes and chambers.
- Carry out minor excavation and reinstatement activities where required.
- Communicate professionally with policyholders, and members of the public.
- Explain findings and recommended actions clearly.
- Maintain a professional appearance and positive attitude.
- Ensure disruption to the policyholder is minimised during works.
Key Requirements:
- Full UK Driving Licence with no more than 3 points.
- Experience in drain unblocking and drain rodding operations.
- Experience operating high-pressure water jetting equipment.
- Ability to undertake CCTV drainage surveys.
- Good customer service and communication skills.
- Ability to work independently and manage workload.
- Basic IT skills for report completion and mobile applications.
- Willingness to work overtime and participate in out-of-hours call-out arrangements where required.
- Experience working with insurance claims and policyholder properties.
In return, we can offer you:
- Basic Salary of £33,000 - £40,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Policy Expert Claims is an equal opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Drainage Technician in Redditch employer: Policy Expert Claims
As a Field Claims Leader at Policy Expert Claims, you will join a dynamic team dedicated to delivering exceptional service in the insurance sector. Our supportive work culture fosters professional growth through mentorship and continuous learning opportunities, while our competitive salary and comprehensive benefits package ensure that your contributions are recognised and rewarded. Located in a vibrant area, this role not only offers the chance to make a meaningful impact but also provides the flexibility of travel to various sites, enhancing your experience and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Drainage Technician in Redditch
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Drainage Technician in Redditch
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Policy Expert Claims's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Policy Expert Claims. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Policy Expert Claims
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Policy Expert Claims.
