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- Tasks: Provide top-notch IT support, both remotely and on-site, for Police Scotland.
- Company: Join Police Scotland, a forward-thinking organisation transforming digital solutions.
- Benefits: Competitive pay, 35-hour work week, and on-call allowance.
- Why this job: Be part of a vital team enhancing policing through technology and customer service.
- Qualifications: HNC or equivalent experience in IT support required.
- Other info: Temporary role with excellent career development opportunities in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Information Technology Support Engineer role at Police Scotland.
About the Company
Police Scotland continue to improve and evolve a number of our core digital solutions to retain and enhance the capability and flexibility required to address the ongoing and evolving demands on policing and criminal justice over the next decade. The Estates Transformation Programme was approved in 2021 with the objective of transforming every building across the Police Scotland estate, to ensure they fully meet the needs of modern policing. The Estates Transformation Programme reflects our commitment to partnership and creating a modern estate that can attract, retain, and empower our people as well as enabling the use of technology to improve operational effectiveness. Digital Division will work alongside the Estates Transformation Programme team to transform properties into a new modern network of buildings which will support a digitally enabled service model.
About the Role
As an IT Support Engineer, you will be responsible for providing end user support, both remotely and on-site, supporting multiple technologies whilst providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure. This will include advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.
Responsibilities
- Providing end user support, both remotely and on-site.
- Supporting multiple technologies.
- Delivering excellent customer service by following established processes and procedures.
- Advising and leading on technical solutions as required.
- Participating in new technologies, projects, and challenges as they arise.
Qualifications
You will be educated to HNC or industry certification level in a related technical discipline or have extensive demonstrable experience in a similar role.
Required Skills
- Strong analytical skills.
- Ability to work to tight and multiple deadlines.
- Self‑motivated, discrete, and confident.
- Ability to use own initiative and deal with a varied programme of work.
- Approachable with excellent communication and problem‑solving skills.
- Understanding and encouragement of an excellent customer service approach.
- Motivation, commitment, integrity, and ethical behaviour.
- Ability to organise own workload, multitask, and prioritise work to meet deadlines.
- Accurate and precise in work.
- Ability to work under pressure.
Preferred Skills
- Experience and/or a qualification in ITIL methodology.
- Significantly contributes to the promotion of the department with excellent customer service and team working ethics.
Pay range and compensation package
This post is temporary for 18 months and will require RV level vetting. You will work 35 hours per week, Monday – Friday, 9am–5pm. The post holder will be required to participate in an on‑call Rota for which an allowance will be paid. A driving licence is required for this role.
Equal Opportunity Statement
Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of 3 years immediately prior to application.
Information Technology Support Engineer employer: Police Scotland
Contact Detail:
Police Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Police Scotland and their digital initiatives. Be ready to discuss how your skills align with their needs, especially around customer service and technical solutions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your analytical abilities and your approach to customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience and skills that match the job description, like your customer service abilities and technical expertise. We want to see how you can contribute to our mission at Police Scotland!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with the responsibilities outlined. We love seeing genuine enthusiasm for the position and the organisation.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value analytical skills and the ability to work under pressure, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Police Scotland
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description. Familiarise yourself with common IT support tools and systems, as well as any specific software Police Scotland might use. Being able to discuss these confidently will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, think of examples from your past experiences where you provided outstanding support. Be ready to explain how you handled difficult situations or resolved issues effectively, demonstrating your approachability and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support. Practice responding to scenarios where you need to troubleshoot a technical issue or manage multiple requests under pressure. This will help you articulate your thought process and decision-making skills during the interview.
✨Demonstrate Your Team Spirit
Police Scotland values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific examples of how you contributed to team projects or supported colleagues, highlighting your ability to work well in a team environment while maintaining a focus on customer service.
