Operations Coordinator

The purpose of your role is to work as part of the National Graduate Programme in the Programmes Team. This role will include taking on responsibility for elements of the end-to-end Project Management and operational delivery of Police Now’s National Graduate Programme. This role is a critical part of programme delivery, supporting all aspects of programme delivery and primarily leading on administration and processes which support all programme delivery functions. The role also plays a huge part in the delivery of our initial training academies, planning and delivering elements of event delivery of the training academy.

Core to success in the role will be the ability to work in a busy event delivery environment, maintaining high levels of attention to detail and demonstrating the ability to complete multiple tasks efficiently and thoroughly. It is essential that the appointed candidate is able to work away from home and stay at the academies residentially in the Bedfordshire & Midlands areas for an average of two weeks per month from March until October. Accommodation and meals are provided. Exact dates will be provided.

• Take ownership and effectively deliver numerous work strands, workstreams and tasks against project deadlines for the Police Now’s NGP Academy to the highest standard.
• Upload and maintain programme data across different platforms such as Salesforce in line with GDPR with a focus on participants post academy.
• Take ownership of elements of programme and academy administration as directed by the team.
• Work closely with the wider operations team with the management and administration of internal and external communication channels, including participant communications, Police Now online platforms and staff communications.
• Take responsibility for tracking the budget, processing invoices, credit card reconciliation and expenses.
• Maintain travel booking system and keep consistent travel records for participants and Syndicate Leads (seconded police officers) as required.
• Manage the sourcing, delivery and distribution of necessary equipment e.g. Preparing event printed materials, supporting resource management for all events.
• Provide administrative support to the programme team, including but not limited to managing the inboxes, writing and sending newsletters, preparing documentation, record keeping, booking and taking minutes for meetings as required.
• Support the delivery of both in person and online programme events; from planning a day event end to end to resourcing and planning an online event by managing the technology, communicating requirements to staff and creating day timetables and schedules.
• Provide operational events support both on site and remotely as required.

• Demonstrating proactivity and flexibility when working with various priorities within a changing environment.
• Be able to work in a fast-paced and quick changing environment.
• Able to demonstrate resilience and adaptability at peak delivery points.
• Recent experience of supporting complex projects or events.
• Strong organisation, prioritisation and administrative skills with outstanding attention to detail and the ability to work independently.
• Excellent written and oral communication skills – experience of managing customer communications desirable.
• Excellent interpersonal skills with the ability to build and maintain positive relationships with senior stakeholders both internal and external.
• Great problem-solving skills and the ability to foresee, manage and mitigate risk.
• Excellent IT skills, preferably with an advanced knowledge of Microsoft Word, PowerPoint, Excel.
• Experience with Asana, Genially, Mailchimp, Salesforce and Brightspace strongly desirable.
• Have diversity and inclusion at the heart of all you do, contributing to the ideas and delivery of our strategy to create academies that support people regardless of their circumstances or background.
• Ability to be away from home for the working week during the delivery phases of residential academy training and/or events.

Annual leave is ordinarily taken outside of academy dates: Due to the operational requirements of our events, annual leave should be scheduled outside of these dates.

• A bright, airy and modern office in Zone 1.
• Competitive salary of £29,000-£32,500 per annum, pro rata (dependent on experience and inclusive of London weighting).
• Flexible working and operate a hybrid working model with both work and home and office.
• One month paid sabbatical every 5 years service.
• 27 days annual leave each year, plus bank holidays and typically close between 25th December to 1st January.
• A range of hospitality discounts.
• Access to coaching through our online platform, Kinhub, to support your wellbeing and career goals.
• Access to our health cover provider, which includes healthcare benefits, an Employee Assistance Programme and discounts.
• Staff development fund that employees can access to support their ongoing training and development.
• 3 "Growth and Giving" days per year which can be used for study leave, wellbeing or volunteering.
• Annual EDI training, including e-learning and additional EDI training opportunities.
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions).
• Salary sacrifice schemes including cycle to work, technology and gym membership, to help spread the cost of expenses.
• Regular cultural awareness initiatives and events to celebrate diversity of our team, seeking opportunities to learn, share experiences and engage in meaningful dialogue.

Please note the closing date for this role is at 9am on Thursday 5th February. This role is London based with requirements to travel to our London office approximately 2-3 days per week. Applications will be screened as they are received and invited to interview accordingly. Police Now reserves the right to close the advert prior to the advertised date, early applications are therefore encouraged. We strongly encourage candidates to look through our Leadership Principles included in the job pack as these underpin our culture and values, and feature heavily in our recruitment process. This job description is issued as a guideline. It is not exhaustive, and we would be pleased to discuss any constructive comments you may have. Due to the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description and according to the needs of the organisation. Please note that some roles within Police Now require certain levels of National Security Vetting or screening in order to effectively work with our partners. Therefore, we may ask you to complete this if you are successful. We cannot provide sponsorship for applicants. Applicants must have the relevant right to work for UK before applying.