At a Glance
- Tasks: Support the smooth running of the office and assist members with their queries.
- Company: Join a supportive team at the Police Federation in Gwent.
- Benefits: Flexible working, competitive salary, private healthcare, and 26 days holiday.
- Other info: Great opportunities for professional development and a friendly work environment.
- Why this job: Make a difference by helping police officers and enhancing your admin skills.
- Qualifications: Strong organisational skills and experience with MS Office required.
The predicted salary is between 12671 - 12671 £ per year.
We are looking for two part time Office Administrators, to work 18 hours a week. Employees are required to come in to the office when they are working.
To assist in the smooth and efficient running of the Branch Board Office with a strong focus on customer service for Police Federation members and representatives.
To provide a pro‑active, complex, and comprehensive secretarial and administrative support to the Chair, Secretary and Office Manager in which all matters are dealt with professionally, discreetly and regarded as confidential.
To provide guidance to serving and retired officers on matters relating to the Group Insurance Scheme.
Key Responsibilities- Act as the first point of contact for members to ensure that their queries are logged on the database and escalated to the relevant Federation representative.
- Responsible for organising and providing administrative support to all Branch meetings and events as directed by the Branch Secretary or Branch Chair (i.e. invitations, agenda preparation, minutes, catering).
- Organise and book travel and accommodation for the Branch Secretary, Chair, Treasurer, etc. in the most cost‑effective manner.
- Maintain digital filing systems, recording of cases via tracker, spreadsheet or similar, and report these to the Branch Secretary/Office Manager as required.
- Assist in updating the Retiree database and monitoring so that all retirees receive notification and benefits in a timely fashion and that payroll is advised where necessary.
- Inform payroll of Police Officer starters and leavers, and update the database.
- Assist with the administration of the Group Insurance Scheme for both serving and retired officers in its entirety on behalf of the Insurance Company.
- Administer Federation contributions so that contribution rates are accurate on database and for payroll.
- Ensure that the Federated members record, or database is updated with details of each member.
- Responsible for collating and distributing New Recruit information packs as necessary and update the database.
- Ensure that transferees to Gwent Police Force are contacted and receive a welcome pack.
- Ensure that all administration is carried out regarding officers on, and returning from, maternity leave including database updates, payroll informed accurately, and liaise with the Group Insurance Company.
- Carry out accounts reconciliation for officers contributions.
- Circulate and advertise dates of the Police Money Matters Seminars on Force Intranet and Website.
- Provide Police Regulation guidance to officers in line with the New Federation Representatives course.
- Assist in the running of external partnership clinics, advertising and appointment booking.
- Assist with the branch Injury on duty and long‑term sick welfare programme.
- Undertake courses as directed by the secretary to ensure continuous professional development.
- Excellent organisational skills.
- Good knowledge of MS Office suite, Outlook, PowerPoint and Excel.
- Ability to work autonomously with little intervention.
- Experience of and ability to work under pressure.
- Proactive, seeking out work and looking for new ways for the department to improve.
- Understand the importance of and maintain confidentiality and integrity.
- Excellent interpersonal and communication skills, demonstrating ability to be assertive, confident and diplomatic with those internal and external to the organisation.
- Excellent customer service manner with a strong focus on members satisfaction.
- Previous experience of working in a confidential environment and demonstrating empathy.
These duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the Branch.
BenefitsWe offer multiple benefits to our employees including: flexible working, hybrid working, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance programme, free onsite parking and charging points, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more…
Part time - Office Administrator in Pontypool employer: Police Federation of England and Wales
Join our team as a Part Time Office Administrator in Gwent, where we prioritise a supportive work culture and offer flexible working arrangements to help you balance your professional and personal life. With a strong focus on employee growth, we provide opportunities for continuous professional development, alongside competitive benefits such as private healthcare, enhanced pension contributions, and generous holiday allowances. Our commitment to fostering a positive environment ensures that you will thrive while making a meaningful impact in supporting Police Federation members.
Contact Details:
Police Federation of England and Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part time - Office Administrator in Pontypool
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We think you need these skills to ace Part time - Office Administrator in Pontypool
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Police Federation of England and Wales, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Police Federation of England and Wales.
How to prepare for a job interview at Police Federation of England and Wales
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Police Federation of England and Wales. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Police Federation of England and Wales. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
