At a Glance
- Tasks: Support the smooth running of the office and deliver excellent customer service.
- Company: Join a supportive team focused on serving Police Federation members.
- Benefits: Enjoy free parking, healthcare benefits, and a generous leave policy.
- Other info: Flexible hours and great career development opportunities await you.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 18252 - 18252 £ per year.
To assist in the smooth and efficient running of the Branch Board Office, with a strong focus on delivering excellent customer service to Police Federation members, representatives, retirees and South Yorkshire Police Group Insurance Scheme (SYPGI) members. The role provides proactive, comprehensive and confidential secretarial and administrative support to the Office Manager, Chairman, and Secretary, ensuring all matters are handled professionally, discreetly and to a high standard.
Hours of Work: This role is part-time, working 21 hours, over 3 days per week. Contracted working days will be agreed at the point of appointment. Any changes to agreed working days must be arranged in advance, with appropriate notice. The first six weeks of employment will constitute an initial training period. During this time, working days will be Tuesday, Wednesday and one other agreed day. Following the successful completion of the training period, normal working days will be Wednesday, Thursday and Friday, working 08:00–16:00.
Key Responsibilities:
- Confident, diplomatic and professional when dealing with internal and external stakeholders.
- Strong customer service ethos with a focus on member satisfaction.
- Flexible approach to working hours to meet office and operational needs.
- Willingness to undertake further training and development.
Desirable:
- Experience working within a member services organisation.
- Previous experience working with accounts, spreadsheets or basic bookkeeping.
- Familiarity with shared diary management (Outlook).
- Knowledge of accounting software (e.g. Xero) or willingness to train.
Benefits and Additional Information:
- Free on-site parking
- Complimentary membership of the National Police Healthcare Scheme, including access to private medical insurance
- Complimentary membership of the South Yorkshire Police Group Insurance Scheme – Mobile Phone Insurance, Family Travel Insurance, £120k Life Insurance, Motor Breakdown Cover (UK and Europe) plus many more added family and partner benefits.
- Membership of the Police Federation of England and Wales (PFEW) Pension Scheme, with an 8% employer contribution
Vetting: Any offer of employment is subject to successful vetting through South Yorkshire Police.
Annual Leave: 25 days’ annual leave, pro-rata for part-time staff. Annual leave entitlement increases by one additional day per year, up to a maximum of five additional days based on length of service. (Maximum 30 days)
Recruitment Process: This vacancy will be advertised on the South Yorkshire Police Jobs Board and advertised through Police Federation of England and Wales. Closing date for applications: 29 May 2026. Interviews will take place after the closing date.
Part time - Office Administrator employer: Police Federation of England and Wales
As a Part-Time Office Administrator with us, you will be part of a supportive and dynamic work culture that prioritises excellent customer service for our Police Federation members. We offer competitive benefits including complimentary healthcare membership, generous annual leave, and opportunities for professional development, all within the vibrant community of South Yorkshire. Join us to make a meaningful impact while enjoying a flexible work schedule and a commitment to your growth.
Contact Details:
Police Federation of England and Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part time - Office Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the Police Federation or South Yorkshire Police. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. Show us you understand the importance of excellent customer service and how you can contribute to member satisfaction. Tailor your answers to reflect their ethos!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on being confident, diplomatic, and professional in your responses, just like you would when dealing with members and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Part time - Office Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Part-Time Office Administrator role. Highlight your relevant experience in member services and any skills that match the job description, like customer service and administrative support.
Showcase Your Skills:Don’t forget to mention your proficiency with tools like Outlook and any accounting software you’ve used. If you’re willing to learn new systems, let us know! We love a proactive attitude.
Be Professional and Personable:Since this role involves dealing with various stakeholders, it’s important to convey your ability to be confident, diplomatic, and professional. Use examples from your past experiences to demonstrate these qualities.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Police Federation of England and Wales
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administrative support. This will help you tailor your answers to show how you can meet their needs.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on member satisfaction, prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you handled queries or resolved issues effectively, as this will demonstrate your capability in a member services environment.
✨Be Ready for Flexibility Questions
The job requires a flexible approach to working hours. Be prepared to discuss your availability and how you can adapt to changing needs. Highlight any previous experiences where you successfully managed your time or adjusted your schedule to meet operational demands.
✨Prepare for Technical Questions
Familiarity with tools like Outlook and accounting software is a plus. Brush up on your knowledge of these systems and be ready to discuss any relevant experience. If you lack experience, express your willingness to learn and mention any similar tools you've used in the past.
