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- Tasks: Support the smooth running of the office and provide top-notch customer service to members.
- Company: Join a dedicated team at the Police Federation in North Yorkshire.
- Benefits: Enjoy a competitive salary, private healthcare, and generous holiday leave.
- Other info: Great opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference by helping police officers and their families with essential services.
- Qualifications: Strong organisational skills and proficiency in MS Office are essential.
The predicted salary is between 29274 - 29274 ÂŁ per year.
To assist in the smooth and efficient running of the Branch Board Office with a strong focus on customer service for Police Federation members and representatives.
To provide a pro‑active, complex and comprehensive secretarial and administrative support to the Chairman and Secretary & Treasurer, handling all matters professionally, discreetly and confidentially.
Key Responsibilities- Act as the first point of contact for members, ensuring queries are logged in the database and escalated to the relevant Federation representative.
- Update the Retiree database and monitor it so all retirees receive timely notification and benefits; advise payroll as necessary.
- Inform payroll of Police Officer starters and leavers, updating the database accordingly.
- Administer the Group Insurance Scheme for serving and retired officers on behalf of the Insurance Company.
- Administer Federation contributions, ensuring rates are accurate in the database and for payroll.
- Maintain the Federated members record/database with accurate details for each member.
- Collate and distribute New Recruit information packs, updating the database as needed.
- Contact transferees to North Yorkshire Police and ensure they receive a welcome pack.
- Handle all administration for officers on, and returning from, maternity leave, updating the database, informing payroll accurately and liaising with the Group Insurance Company.
- Reconcile accounts for officers’ Group Insurance contributions.
- Liaise with current Partner Agencies that provide support to members of NYPF.
- Arrange twice‑yearly Pre‑Retirement courses.
- Coordinate arrangements for National Police Memorial Day, including contacting families, hotel bookings and travel arrangements.
- Book holiday properties and coordinate with service users and providers.
- Assist with monthly spreadsheets showing Branch expenditure, including cost codes.
These duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager on behalf of the Head of Department.
Skills, Knowledge and ExpertiseIt is essential that the post‑holder has the following:
- Excellent organisational skills.
- Proficient in MS Office suite, Outlook, PowerPoint and Excel.
- Ability to work autonomously with little intervention.
- Experience working under pressure with clear note‑taking abilities, both in speed and accuracy of detail recorded and layout of relevant notes and minutes required.
- Proactive, seeking out work and looking for new ways for the department to improve.
- Understanding of the importance of maintaining confidentiality and integrity.
- Excellent interpersonal and communication skills, demonstrating the ability to be assertive, confident and diplomatic with internal and external stakeholders.
- Attention to detail.
- Excellent customer‑service attitude with a strong focus on members’ satisfaction.
It is desirable that the post‑holder also has the following:
- Experience within a member‑services organisation.
- Previous work involving accounts and spreadsheets.
- Understanding of shared diary management on Outlook.
We offer multiple benefits to our employees including competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance programme, 26 days holiday (increasing with length of service), support for continuous professional development and employee discounts.
Office Administrator employer: Police Federation of England and Wales
Contact Detail:
Police Federation of England and Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Office Administrator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their needs, especially around customer service and administrative support. Practice common interview questions so you can respond confidently!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’d be a perfect fit for the Office Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Office Administrator role. Highlight your organisational skills and experience with MS Office, as these are key for us at StudySmarter.
Show Off Your Customer Service Skills: Since this role focuses on customer service for Police Federation members, share examples of how you've provided excellent service in the past. We love to see candidates who understand the importance of member satisfaction!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Police Federation of England and Wales
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Office Administrator role. Familiarise yourself with the key responsibilities and required skills listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
As an Office Administrator, organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and maintain attention to detail, especially under pressure.
✨Demonstrate Your Customer Service Mindset
Since this role focuses heavily on customer service for Police Federation members, think of specific instances where you provided excellent service. Highlight your interpersonal skills and how you handle queries or complaints, showing that you can be both assertive and diplomatic.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the office culture, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.