Case Supervisor in Norwich

This role will act as the Executive Officer's first point of contact with people from both inside and outside the organisation. You will complete tasks in an effective and efficient manner providing a comprehensive service to the branch officials and members of Norfolk Police Federation. This is a part time role, working 24 hours per week in the office.

Key Responsibilities

• Supporting members with case applications, triaging and signposting them to the appropriate assistance.
• Research and review Force Policy and Police Regulations to provide support advice and guidance to members.
• Responsible for the members additional services enquiries received in the federation office allocating relevant matters to the appropriate Federation official and taking further action as required.
• Maintain a detailed knowledge of members additional services in order to assist members.
• Maintain the office systems, including the data management, scanning and filing of documents.
• Deal with incoming mail, email, faxes and post, including pending correspondence on behalf of the executive.
• Take all office incoming calls and screening office phone calls, enquiries and requests, and handle them when appropriate or direct them to the appropriate person/s.
• Responsible for communicating with the federation membership via newsletter circulation, social and electronic media.
• Screening Freedom of Information (FIO) records and referring them to the appropriate person or department.
• Maintain up to date knowledge of policy and procedures relating to the role.
• Comply with Health and Safety Guidance.
• Promote equality and fairness in working practices.
• Arrange the travel, accommodation for the executive officers.
• Organising and arranging diaries and making appointments.
• Organising meetings on behalf of the executive officer.
• Prepare and distribute minutes and agendas of federation led meetings.
• Bring relevant issues to the attention of the Secretary and/or Chair.

Skills, Knowledge and Expertise

• Experience of working in a confidential environment or with sensitive issues.
• Proven ability to work on own initiative, with minimum guidance to resolve problems.
• Previous experience of using CMS or similar databases.
• Demonstrate an understanding of inter-agency working.
• Demonstrate broad experience of dealing with people and supplying advice that meets policy, legislation and organisational needs.
• Demonstrate strong verbal logical reasoning, communication and interpersonal skills.
• Demonstrate the ability to collaborate and build effective working relationships with relevant stakeholders.
• Proven ability to write and quality assure correspondence.
• Proven ability to use IT skills with knowledge of Microsoft Office and the ability to use other Computerised systems such as membership databases.
• Able to travel around the county of Norfolk/Suffolk as and when required.

Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager.

Benefits

We offer multiple benefits to our Branch employees including: flexible working, life assurance, onsite parking, private medical insurance, enhanced pension contribution, enhanced leave, employee assistance program, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more.