At a Glance
- Tasks: Lead the reception team and ensure a top-notch guest experience at Federation House.
- Company: Join a vibrant hotel known for its exceptional service and collaborative environment.
- Benefits: Enjoy competitive pay, private medical insurance, free lunches, gym access, and 26 days holiday.
- Other info: Dynamic role with opportunities for professional development and career advancement.
- Why this job: Be a key player in creating memorable experiences and driving revenue growth.
- Qualifications: Experience in hospitality management and strong people skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Responsible for Federation House hotel reception, ensuring the effective operational running of reservations, guest experience and conference centre. Manage and lead a team of 11 within the department, ensuring that all customer requirements are dealt with effectively by the team and that a co-ordinated approach is maintained. This person will be an integral part of the Federation House team and will be instrumental in ensuring we provide our customers with a great experience and maximise revenue opportunities.
Key Responsibilities
- Operations: Ensure the smooth and efficient running of the hotel and conference centre reception area, maintaining high standards of service at all times. Review and streamline practices and identify opportunities for improvements and efficiencies.
- Team Leadership: Line manage a team of 11, including Night Porters, Supervisors, Conference Coordinator, and Reception staff. Provide clear communication, guidance, and support to achieve service level agreements (SLAs).
- Drive brand visibility and revenue growth: Proactively promote hotel and conference services through upselling, cross-selling, and building strategic partnerships; leveraging guest feedback and market trends to enhance offerings and strengthen the Federation House brand.
- Recruitment & Development: Oversee hiring, onboarding, training, and ongoing development of reception staff to maintain a skilled and motivated team.
- Staff Scheduling: Manage weekly rotas and overtime to ensure adequate staffing levels while adhering to budgetary constraints.
- Collaboration: Work closely with key stakeholders and section managers and attend weekly operational meetings to align priorities and objectives.
- Customer Service: Oversee all customer facing and guest interactions—both in person and via phone/email—ensuring inquiries are handled promptly, professionally, and courteously.
- Reservations & Check-In/Out: Guarantee efficient administration of reservations and smooth guest check-in/out processes, ensuring accurate billing and timely payment.
- Revenue Management: Maximise room occupancy and revenue through effective yield management, maintaining optimal average room rates and REVPAR.
- Conference Centre: Provide support and oversight to ensure that bookings of the conference centre run smoothly, and support the Events Coordinator with promoting and managing bookings, ensuring customers’ expectations are met.
Skills, Knowledge and Expertise
- Previous experience as Front of House Manager or Reception Manager within a hotel / conference centre.
- People management experience, ideally within the hospitality sector.
- Effective interpersonal and communication skills, with the ability to communicate at all levels.
- Be approachable, calm under pressure, and able to maintain a professional and positive manner.
- Have a hands-on approach, is well organised, and able to take direction and utilise their own initiative.
- Proficient written and spoken English communication skills.
- Flexibility to support on shifts as and when required.
Benefits
We offer multiple benefits to our HQ employees including: competitive salary, enhanced pension contribution, private medical insurance, death in service benefit, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more.
Reception Manager in Leatherhead employer: Police Federation of England and Wales
The Police Federation of England and Wales is an exceptional employer, offering a supportive work culture that prioritises the well-being of its members. With competitive salaries, comprehensive benefits including private healthcare and enhanced pension contributions, and ample opportunities for professional growth, this role in the West Mercia Branch is ideal for those seeking meaningful and rewarding employment in a collaborative environment.
Contact Details:
Police Federation of England and Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Leatherhead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Police Federation of England and Wales. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Police Federation of England and Wales
Don't be shy about reaching out to Police Federation of England and Wales directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Leatherhead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Police Federation of England and Wales and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Police Federation of England and Wales
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
