At a Glance
- Tasks: Support the smooth running of the office and assist members with their queries.
- Company: Join a supportive team focused on serving Police Federation members.
- Benefits: Enjoy competitive salary, private healthcare, free gym, and 26 days holiday.
- Other info: Flexible part-time hours with opportunities for professional development.
- Why this job: Make a difference in your community while gaining valuable administrative experience.
- Qualifications: Strong organisational skills and proficiency in MS Office required.
The predicted salary is between 30000 - 40000 € per year.
This role is a part-time role, working 22.5 hours, over 3 days per week. To assist in the smooth and efficient running of the Branch Board Office with a strong focus on customer service for Police Federation members and representatives. To provide a pro-active, complex and comprehensive secretarial and administrative support to the Chairman and Secretary & Treasurer in which all matters are dealt with professionally, discreetly and regarded as confidential.
Key Responsibilities
- Act as the first point of contact for members to ensure that their queries are logged on the database and escalated to the relevant Federation representative.
- Responsible for organising and providing administrative support to all Branch meetings and events as directed by the Branch Secretary or Branch Chair i.e. invitations, agenda preparation, minutes, catering.
- Organise and book in the most cost effective manner travel and accommodation for the Branch Secretary, Chair, Treasurer etc.
- Responsible for recording cases via tracker, spreadsheet or similar and reporting these to the Branch Secretary as required.
- Responsible for updating the Retiree database and monitoring so that all retirees receive notification and benefits in a timely fashion and that payroll is advised where necessary.
- Inform payroll of Police Officer starters and leavers, and update the database.
- Responsible for the administration of the Group Insurance Scheme for both serving and retired officers in its entirety on behalf of the Insurance Company.
- Administer Federation contributions so that contribution rates are accurate on database and for payroll.
- Ensure that the Federated members record or database is updated with details of each member.
- Responsible for collating and distributing New Recruit information packs as necessary and update the database.
- Ensure that transferees to the Surrey Police are contacted and receive welcome pack.
- Ensure that all administration is carried out with regard to officers on, and returning from, maternity leave including database is updated, payroll informed accurately, and liaise with the Group Insurance Company.
- Carry out accounts reconciliation for officers contributions.
- Circulate and advertise dates of the Police Money Matters Seminars on Force Intranet and website.
*Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the Chairman and Secretary & Treasurer.
Skills, Knowledge and Expertise
It is essential that the post-holder has the following:
- Excellent organisational skills.
- Good knowledge of MS office suite, Outlook, PowerPoint and Excel.
- Ability to work autonomously with little intervention.
- Experience of and ability to work under pressure with clear note taking abilities, both in speed and accuracy of detail recorded and layout of relevant notes and minutes required.
- Proactive, seeking out work and looking for new ways for the department to improve.
- Understand the importance of and maintain confidentiality and integrity.
- Excellent interpersonal and communication skills, demonstrating ability to be assertive, confident and diplomatic with those internal and external to the organisation.
- Excellent Customer Service manner with a strong focus on members satisfaction.
It is desirable that the post holder also has the following: Worked within a member services organisation.
Benefits
We offer multiple benefits to our employees including: competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more.
*Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
Part Time Office Administrator in Leatherhead employer: Police Federation of England and Wales
Join a supportive and dynamic work environment as a Part Time Office Administrator, where your contributions directly enhance the experience of Police Federation members. With a strong emphasis on professional development, competitive benefits including private healthcare and enhanced leave, and a culture that values confidentiality and member satisfaction, this role offers a meaningful opportunity to make a difference in the community while enjoying a balanced work-life schedule.
Contact Detail:
Police Federation of England and Wales Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Office Administrator in Leatherhead
✨Tip Number 1
Get to know the company! Research the Police Federation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administrative tasks. Think about specific examples from your past experiences that demonstrate your skills and how you handle pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Part Time Office Administrator in Leatherhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your organisational skills and customer service experience. We want to see how you can bring your unique flair to the role!
Show Off Your Tech Skills:Since you'll be using MS Office, Outlook, and Excel, mention any relevant experience you have with these tools. We love seeing candidates who are tech-savvy and can hit the ground running!
Be Professional and Discreet:This role involves handling confidential information, so it's crucial to demonstrate your understanding of confidentiality in your application. Share examples of how you've maintained discretion in previous roles.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Police Federation of England and Wales
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administrative tasks. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
As an Office Administrator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your ability to work autonomously and under pressure, as these are key traits they’re after.
✨Demonstrate Your Communication Skills
Since this role involves interacting with members and colleagues, practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations or resolve conflicts, showcasing your interpersonal skills and customer service focus.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the office, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
