At a Glance
- Tasks: Be the friendly face of Federation House, welcoming guests and managing reservations.
- Company: Join an award-winning venue with a vibrant atmosphere and supportive team.
- Benefits: Flexible hours, casual work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied shifts and a chance to work in a lively setting.
- Why this job: Make a difference in guest experiences while developing your hospitality skills.
- Qualifications: Experience in customer service, great communication skills, and a positive attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
Federation House is located in the Police Federation Headquarters, it is an architectural award-winning conference and training venue with 55 air-conditioned bedrooms and a large atrium area with restaurant and bar. As well as offering a comfortable nights’ stay, the venue has excellent conference facilities with 9 purpose-built conference rooms suitable for meetings, presentations, events, or training for up to 200 people. Complimentary on-site car parking is available.
As part of the Federation House team, the Receptionist will support the current front of house team shifts, and cover multiple shift patterns throughout the year on a casual hours contract basis. This person will be the first point of contact for guests, employees, delegates and visitors, providing a professional, friendly and efficient service, by means of face to face, telephone and email communication. This person will be an integral part of the Federation House team and will be instrumental in ensuring we provide our customers with a great experience.
Key Responsibilities
- Taking reservations either face to face, over the phone or email, and allocating rooms to guests, delegates and visitors as required.
- Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently.
- Develop and maintain effective liaison with other departments (e.g. housekeeping, restaurant, and kitchen) and headquarters departments, e.g. learning and development, and Committees.
- Administer reservations correctly and courteously.
- Ensure that guests are greeted, checked in and allocated rooms promptly and courteously and checked out accordingly.
- Following check-in procedures, ensuring that the correct address and charge out details are obtained from each hotel guest. Ensuring that charges are correctly entered and updated on the guest’s bill.
- Ensure that parcels are received without delay.
- Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained.
- Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained.
- Deal with customer complaints and follow relevant complaints processes.
- Will occasionally support the conference centre team with large functions.
- Report any accidents or incidents, following company procedures.
- Attend training courses related to the role as and when required.
Skills, Knowledge and Expertise
- Previously worked within the hospitality sector in a customer facing role, ideally as front of house in a hotel or conference centre.
- Has effective interpersonal and communication skills, with the ability to communicate at all levels. Being approachable, calm under pressure, maintaining a professional and positive manner.
- Has a hands-on approach, is well organised, able to multitask and utilise their own initiative.
- Has proficient written and spoken English communication skills.
- Previous experience of working with IT systems and/or databases.
- Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working.
Casual Receptionist in Leatherhead employer: Police Federation of England and Wales
The Police Federation of England and Wales is an exceptional employer, offering a supportive work culture that prioritises the well-being of its members. With competitive salaries, comprehensive benefits including private healthcare and enhanced pension contributions, and ample opportunities for professional growth, this role in the West Mercia Branch is ideal for those seeking meaningful and rewarding employment in a collaborative environment.
Contact Details:
Police Federation of England and Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Leatherhead
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Police Federation of England and Wales and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist in Leatherhead
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Police Federation of England and Wales that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Police Federation of England and Wales.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Police Federation of England and Wales get a sense of who you are beyond your experience!
How to prepare for a job interview at Police Federation of England and Wales
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Police Federation of England and Wales and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
