Office Administrator in Knaresborough

To assist in the smooth and efficient running of the Branch Board Office with a strong focus on customer service for Police Federation members and representatives. To provide a pro-active, complex and comprehensive secretarial and administrative support to the Chairman and Secretary & Treasurer in which all matters are dealt with professionally, discreetly and regarded as confidential.

Key Responsibilities

• Act as the first point of contact for members to ensure that their queries are logged on the database and escalated to the relevant Federation representative.
• Responsible for updating the Retiree database and monitoring so that all retirees receive notification and benefits in a timely fashion and that payroll is advised where necessary.
• Inform payroll of Police Officer starters and leavers, and update the database.
• Responsible for the administration of the Group Insurance Scheme for both serving and retired officers in its entirety on behalf of the Insurance Company.
• Administer Federation contributions so that contribution rates are accurate on database and for payroll.
• Ensure that the Federated members record or database is updated with details of each member.
• Responsible for collating and distributing New Recruit information packs as necessary and update the database.
• Ensure that transferees to North Yorkshire Police are contacted and receive welcome pack.
• Ensure that all administration is carried out with regard to officers on, and returning from, maternity leave including database updates, payroll informed accurately, and liaise with the Group Insurance Company.
• Carry out accounts reconciliation for officers' Group Insurance contributions.
• Liaise and work with current Partner Agencies who provide support to members of NYPF.
• Arranging twice yearly Pre-Retirement courses.
• Arrangement for National Police Memorial Day, including contacting families, hotel bookings and travel arrangements.
• Taking bookings for holiday properties and working with service users and providers.
• Assisting with monthly spreadsheet showing Branch expenditure, including cost codes.

*Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the Head of Department.

*Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

Skills, Knowledge and Expertise

It is essential that the post-holder has the following:

• Excellent organisational skills.
• Good knowledge of MS Office suite, Outlook, PowerPoint and Excel.
• Ability to work autonomously with little intervention.
• Experience of and ability to work under pressure with clear note-taking abilities, both in speed and accuracy of detail recorded and layout of relevant notes and minutes required.
• Proactive, seeking out work and looking for new ways for the department to improve.
• Understand the importance of and maintain confidentiality and integrity.
• Excellent interpersonal and communication skills, demonstrating ability to be assertive, confident and diplomatic with those internal and external to the organisation.
• Attention to detail.
• Excellent Customer Service manner with a strong focus on members' satisfaction.

It is desirable that the post holder also has the following:

• Worked within a member services organisation.
• Previous work with accounts and spreadsheets.
• Understanding of shared diary management on Outlook.

Benefits

We offer multiple benefits to our employees including: competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, 26 days holiday (increasing with length of service), support for continuous professional development, employee discounts and more.