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- Tasks: Support the Hampshire Branch with admin tasks and provide excellent customer service to members.
- Company: Join a supportive team dedicated to helping Police Federation members.
- Benefits: Enjoy a competitive salary, private healthcare, and 26 days holiday plus more!
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience as a PA or secretary, strong organisational skills, and a knack for communication.
- Other info: Great opportunities for professional development and a focus on member satisfaction.
The predicted salary is between 32960 - 36700 £ per year.
To assist in the smooth and efficient running of the Hampshire Branch Board Office with a strong focus on customer service for Police Federation members and representatives. To provide a pro-active, complex and comprehensive secretarial and administrative support to the Branch Secretary and Branch Chair in which all matters are dealt with professionally, discreetly and regarded as confidential. You will often be the first point of contact for members who are going through traumatic life events or difficulties in their personal and/or professional working life.
Key Responsibilities
- Maintaining a recording system for all correspondence and important, current and frequently used documents and the management of documents under GDPR.
- Point of contact for members ensuring that all queries are logged and signposted to the relevant Federation representative.
- Dealing/liaising with enquiries from Federation Representatives and updating the Secretary accordingly.
- Management of the Branch mailboxes.
- Responsibility for reconciliation of Case Management System, main liaison between The Federation, Force Payroll department, People and Services Board and Hampshire County Councils Pensions services.
- Maintenance and administration of the holiday cottage scheme and its website.
- Maintenance and administration of the Hampshire Police Federation website.
- Responsible for all aspects and administration of the Group Insurance Scheme, including a good knowledge of what is included.
- Responsible for new recruits’ paperwork.
- All minute taking as and when requested by the Secretary along with distribution of any agendas and minutes.
- Responsibility for ensuring the office is maintained including I.T and phone maintenance.
- Having a working understanding of police regulations and internal policy and procedure within Hampshire & IOW police.
- Coordinating and having oversight of the Police Federation Welfare van.
- Administering the welfare cottage and welfare applications including float therapy requests.
- Being the point of contact for Member support services and sponsors and administering marketing emails and social media posts.
- Supporting the Federations appearance and work at force families Day.
- Arranging and co-ordinating the annual federation dinner alongside the secretary.
Skills, Knowledge and Expertise
- Experience working as a PA or secretary (or similar).
- Excellent organisational skills.
- Good knowledge of MS office suite, Outlook, PowerPoint and Excel.
- Ability to work with little intervention.
- Experience of and ability to work under pressure with clear note taking abilities, both in speed and accuracy of detail recorded and layout of relevant notes and minutes required.
- Proactive, seeking out work and looking for new ways for the department to improve.
- Understand the importance of and maintain confidentiality and integrity.
- Excellent interpersonal and communication skills, demonstrating ability to be assertive, confident and diplomatic with those internal and external to the organisation.
- Excellent Customer Service manner with a strong focus on members satisfaction and able to demonstrate empathy and work confidentially.
Benefits
We offer multiple benefits to our HQ employees including: competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more…
Office Administrator & Executive Assistant in Fareham employer: Police Federation of England and Wales
Contact Detail:
Police Federation of England and Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator & Executive Assistant in Fareham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Office Administrator & Executive Assistant role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their needs, especially around customer service and administrative support. Practise common interview questions so you can respond confidently!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, highlighting your experience in managing correspondence and supporting teams.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a perfect fit for the Office Administrator & Executive Assistant position.
We think you need these skills to ace Office Administrator & Executive Assistant in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Administrator & Executive Assistant role. Highlight your relevant experience, especially in customer service and administrative support, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've handled similar responsibilities in the past, and don’t forget to show your enthusiasm for working with us!
Showcase Your Skills: We want to see your organisational skills shine! Mention your proficiency with MS Office and any experience you have with managing correspondence or documentation, as these are crucial for the role.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Police Federation of England and Wales
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Office Administrator & Executive Assistant position. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a strong focus on customer service, prepare examples of how you've successfully handled difficult situations or provided exceptional support in previous roles. Highlight your ability to empathise and maintain confidentiality, as these are crucial in dealing with members going through tough times.
✨Demonstrate Organisational Prowess
Be ready to discuss your organisational skills and how you manage multiple tasks efficiently. You might want to share specific tools or methods you use to keep track of correspondence and documents, especially under pressure. This will show that you can handle the demands of the role effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, office culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
