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- Tasks: Lead a team to enhance customer service and drive performance metrics.
- Company: A leading electric mobility company focused on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a real impact on the customer journey in a dynamic industry.
- Qualifications: Over 2 years in customer service and team management experience.
- Other info: Join a proactive team and help shape the future of mobility.
The predicted salary is between 36000 - 60000 £ per year.
A leading electric mobility company is seeking a Team Leader for their Customer Engagement Centre in the UK. The role involves guiding a team to enhance service quality, handling escalations, and driving performance metrics.
Candidates should have over 2 years in customer service and experience in managing teams. This hybrid position requires a proactive approach and strong communication skills. Join us to make a tangible impact on the customer journey.
Hybrid: Customer Experience Team Lead employer: Polestar
Contact Detail:
Polestar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid: Customer Experience Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the electric mobility sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved service quality. Highlighting your proactive approach will definitely catch their attention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to enhance the customer journey.
We think you need these skills to ace Hybrid: Customer Experience Team Lead
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can enhance service quality and make a real impact on the customer journey.
Highlight Your Leadership Skills: Make sure to showcase your experience in managing teams. We’re looking for someone who can guide and inspire others, so share specific examples of how you've led a team to success in your previous roles.
Be Proactive in Your Approach: In your application, demonstrate your proactive mindset. Talk about times when you took the initiative to solve problems or improve processes, as this aligns perfectly with what we value at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Customer Engagement Centre.
How to prepare for a job interview at Polestar
✨Know the Company Inside Out
Before your interview, make sure you research the electric mobility company thoroughly. Understand their mission, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to guide and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, handled escalations, or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of potential challenges you might encounter in the Customer Engagement Centre and how you would address them. This will highlight your proactive mindset and readiness for the role.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions and take a moment to gather your thoughts before responding. This will help you convey your ideas more effectively.
