At a Glance
- Tasks: Engage with customers through calls, emails, and chats to provide top-notch support.
- Company: Join Polestar, a forward-thinking company passionate about electric mobility.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: 6 months of customer service experience and strong communication skills required.
The predicted salary is between 28500 - 35000 £ per year.
We're currently looking for a Customer Engagement Advisor to join our Customer Experience team and play a key role in putting our customers first, ensuring our Customer Engagement Centre offers the finest levels of customer service. This role requires a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed.
Working directly with the Contact Centre Team Leaders, our Contact Centre Manager, and our Customer Engagement Centre team, this role will be key in delivering a hassle-free experience for all our customers. This position is located at our Bicester office and will require a minimum of three days in our office. We believe in a hybrid model for remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed.
Responsibilities:
- Handle enquiries from customers via Inbound Calls, Emails, Cases, and chats
- Outbound follow-up and delivery support calls
- Become a champion of the Polestar products to provide customers with the best advice and support
- Other tasks as required for the role
The ideal candidate:
To succeed in this role, you’ll need to have integrity, kindness, and commitment. The ability to take the initiative, meet set deadlines and requirements, and always think customer first is essential. You should have great time management skills and enjoy working in a team environment. A digital-minded, flexible, and agile individual who thrives in a fast-paced and dynamic environment with a can-do attitude and a self-starter approach is ideal. You should be able to handle a broad portfolio of tasks and be confident supporting customers directly on a one-to-one basis.
In addition, you’ll need the following:
- At least 6 months of experience in front line Customer Service roles
- Previous complaints or escalations experience
- Excellent oral and written communication in English
- Able to work shifts across 8am to 6pm Monday to Friday (Overtime may be available)
- Knowledge of Salesforce is a benefit
- Good knowledge of Excel & PowerPoint
Polestar is an international company with various backgrounds represented. English is the language of written and spoken communication. We maintain a growth mindset, and change happens often at Polestar, but so does progress. Expect an accelerating, exciting environment.
Our selection process is ongoing, and the job advert will remain open until it’s filled.
The Polestar journey is an electric one.
Customer Engagement Advisor in Harwell employer: Polestar
Polestar is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in the role of PR Manager UK. Located in Bicester, Oxfordshire, employees benefit from a hybrid working model that promotes both collaboration and individual focus, alongside opportunities for professional growth within a passionate team dedicated to sustainability and innovation in electric mobility. With a commitment to employee well-being and a supportive environment, Polestar empowers its staff to make meaningful contributions while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Advisor in Harwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Polestar. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Polestar before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Advisor in Harwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Polestar:Your cover letter is your chance to shine! Tell us why you want to work at Polestar specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Polestar!
How to prepare for a job interview at Polestar
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
