Overview
In this role you will champion customer engagement within the Customer Experience team, aiming to deliver best-in-class service for Polestar customers. You will work closely with team leaders to ensure a hassle-free experience across channels and build product knowledge to offer informed advice. The position supports a hybrid work model from the Bicester office, combining collaboration with focused, independent work. You will drive customer-first outcomes through multi-channel contact, complaint resolution, and proactive follow-up, contributing to Polestar’s mission in electric mobility.
Responsibilities
- Handle inquiries via inbound calls, emails, cases and chats
- Outbound follow-up and delivery support calls
- Become a champion of Polestar products to provide expert advice
- First line complaint resolution
- Other tasks as required for the role
Key requirements
- At least 6 months experience in front-line customer service
- Experience with complaints or escalations
- Excellent oral and written English communication
- Able to work shifts 8am–6pm Monday to Friday
- Knowledge of Salesforce and Genesys is a benefit
- Good knowledge of Excel & PowerPoint
- Integrity
- Kindness
- Commitment
- Salesforce
- Genesys
- Excel
Customer Engagement Advisor in Bicester employer: Polestar
Polestar is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in the role of PR Manager UK. Located in Bicester, Oxfordshire, employees benefit from a hybrid working model that promotes both collaboration and individual focus, alongside opportunities for professional growth within a passionate team dedicated to sustainability and innovation in electric mobility. With a commitment to employee well-being and a supportive environment, Polestar empowers its staff to make meaningful contributions while enjoying their work.
