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For Companies At a Glance
- Tasks: Champion customer engagement and deliver top-notch service in a dynamic environment.
- Company: Join Polestar, a forward-thinking company passionate about electric mobility.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while working with innovative technology.
- Qualifications: 6 months of customer service experience and strong communication skills required.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
The predicted salary is between 30000 - 42000 £ per year.
The opportunity
We are currently looking for a Customer Engagement Advisor to join our Customer Experience team and play a key role in putting our customers first, ensuring our Customer Engagement Centre offers the finest levels of customer service. This role requires a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. Working directly with the Contact Centre Team Leaders, our Contact Centre Manager, and our Customer Engagement Centre team, this role will be key in delivering a hassle-free experience for all our customers. This position is located at our Bicester office and will require a minimum of three days in our office. We believe in a hybrid model for remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed.
What matters most is that people get the time and support to do what needs to be done, and to enjoy doing it, of course.
The responsibilities
- Handle enquiries from customers via inbound calls, emails, cases, and chats
- Outbound follow-up and delivery support calls
- Become a champion of the Polestar products to provide customers with the best advice and support
- First line complaint resolution
- Other tasks as required for the role
The ideal candidate
To succeed in this role, and at Polestar in general, you will need to have integrity, kindness, and commitment. You should be able to take the initiative, meet set deadlines and requirements, and always think customer first. You possess great time management skills and enjoy working in a team environment. Additionally, you are a digital-minded, flexible, and agile individual who thrives in a fast-paced and dynamic environment, with a can-do attitude and a self-starter approach. You should be able to handle a broad portfolio of tasks and be confident supporting customers directly on a one-to-one basis. In addition, you will need the following:
- At least 6 months of experience in front line customer service roles
- Previous complaints or escalations experience
- Excellent oral and written communication in English
- Able to work shifts across 8am to 6pm Monday to Friday (overtime may be available)
- Knowledge of Salesforce is a benefit
- Good knowledge of Excel & PowerPoint
Polestar is an international company, with various backgrounds represented. English is the language of written and spoken communication. Although we have a global presence, we maintain a growth mindset. Change happens often at Polestar, but so does progress. Expect an accelerating, exciting environment.
The process
If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.
Customer Engagement Advisor employer: Polestar
Contact Detail:
Polestar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Advisor
✨Tip Number 1
Get to know the company! Research Polestar and its values, especially around customer engagement and electric mobility. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled customer complaints in the past. Think of specific examples where you turned a negative experience into a positive one—this will really impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen on joining the Polestar family. Don’t miss out!
We think you need these skills to ace Customer Engagement Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for electric mobility and technology shine through. We want to see that you genuinely care about customer engagement and are excited about the role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We love seeing how your skills align with our mission to provide the finest customer experience.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication reflects the excellent customer service we strive for at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Polestar
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Polestar's products and services. Familiarise yourself with electric mobility and how it impacts customer experience. This will not only show your passion but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your commitment to putting customers first.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to potential customer issues you might face in the role. This will help you think on your feet and show that you can handle the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Salesforce), or how they measure success in customer engagement. This shows your genuine interest in the role and the company.