The opportunityWe're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience team and play a key role in putting our customers first, and ensuring our Customer Engagement Centre are offering finest levels of customer service. Working directly with the Contact Centre Team Leaders, our Contact Centre Manager and our Customer Engagement Centre team this role will be key in delivering a hassle-free experience for all our customers. This position is located at our Bicester office and will require a minimum of three days in our office. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed. What matters most is that people get the time and support to do what needs to be done. Working as a member of the Customer Engagement department, you'll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience. Handle enquiries from customers via Inbound Calls, Emails, Cases and chatsOutbound follow up and delivery support callsBecome a champion of the Polestar products to be able to give customers the best advice and supportFirst line Complaint resolutionOther tasks as required for the roleThe ideal candidateIn order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. You are also a digital-minded, flexible and agile individual who thrives working in fast-paced and dynamic environment and who has a can-do attitude and a self-starter approach. You are able to handle a broad portfolio of tasks and are confident supporting customers directly on a one to one basis. At least 6 months of experience in front line Customer Service rolesPrevious complaints or escalations experienceExcellent oral and written communication in EnglishAble to work shifts across 8am to 6pm Monday to Friday. (Overtime may be available)Knowledge of Salesforce is a benefitGood knowledge of Excel & PowerPointPolestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication.
Customer Service Advisor - Advisor Services in Ambrosden employer: Polestar
Polestar is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in the role of PR Manager UK. Located in Bicester, Oxfordshire, employees benefit from a hybrid working model that promotes both collaboration and individual focus, alongside opportunities for professional growth within a passionate team dedicated to sustainability and innovation in electric mobility. With a commitment to employee well-being and a supportive environment, Polestar empowers its staff to make meaningful contributions while enjoying their work.
