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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service and support for electric mobility.
- Company: Polestar is a forward-thinking company focused on electric vehicles and innovative technology.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that prioritises customer experience and embraces change.
- Qualifications: 6 months of customer service experience and excellent communication skills are essential.
- Other info: This role requires a minimum of three days in the Bicester office.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a Customer Engagement Advisor to join our Customer Experience team and play a key role in putting our customers first, ensuring our Customer Engagement Centre offers the finest levels of customer service. This role requires a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed.
Working directly with the Contact Centre Team Leaders, our Contact Centre Manager, and our Customer Engagement Centre team, this role will be key in delivering a hassle-free experience for all our customers. This position is located at our Bicester office and will require a minimum of three days in our office. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed.
The Responsibilities
- Handle enquiries from customers via inbound calls, emails, cases, and chats.
- Outbound follow-up and delivery support calls.
- Become a champion of the Polestar products to provide customers with the best advice and support.
- First line complaint resolution.
- Other tasks as required for the role.
The ideal candidate
To succeed in this role, you will need integrity, kindness, and commitment. You should have the ability to take the initiative, meet set deadlines and requirements, and always think customer first. You possess great time management skills and enjoy working in a team environment. You are also a digital-minded, flexible, and agile individual who thrives in a fast-paced and dynamic environment, with a can-do attitude and a self-starter approach.
In Addition, You’ll Need The Following
- At least 6 months of experience in front line customer service roles.
- Previous complaints or escalations experience.
- Excellent oral and written communication in English.
- Able to work shifts across 8am to 6pm Monday to Friday (overtime may be available).
- Knowledge of Salesforce and Genesys is beneficial.
- Good knowledge of Excel & PowerPoint.
Polestar is an international company with various backgrounds represented. English is the language of written and spoken communication. We maintain a growth mindset, and change happens often at Polestar, but so does progress. Expect an accelerating, exciting environment.
If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it is filled.
Customer Engagement Advisor employer: Polestar AB
Contact Detail:
Polestar AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Advisor
✨Tip Number 1
Familiarise yourself with Polestar's products and services. Understanding the electric mobility sector and being able to discuss the benefits of Polestar vehicles will show your passion and commitment during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios can help you feel more confident and prepared for the types of calls you might receive.
✨Tip Number 3
Get comfortable with using customer service software like Salesforce and Genesys. If you have access to these tools, spend some time learning their features, as familiarity can give you an edge in the interview process.
✨Tip Number 4
Showcase your ability to work in a team and manage your time effectively. Think of examples from your past experiences where you successfully collaborated with others or handled multiple tasks efficiently, as this aligns with the role's requirements.
We think you need these skills to ace Customer Engagement Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled complaints or provided support. Use keywords from the job description to show you're a great fit.
Craft a Compelling Cover Letter: In your cover letter, express your passion for electric mobility and technology. Share specific examples of how you've put customers first in previous roles, and explain why you want to work at Polestar.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: If you have experience with Salesforce or Genesys, mention it! Also, include any specific achievements in customer service that showcase your ability to resolve complaints and enhance customer satisfaction.
How to prepare for a job interview at Polestar AB
✨Show Your Passion for Electric Mobility
Make sure to express your enthusiasm for electric vehicles and sustainable technology during the interview. Polestar values candidates who are genuinely interested in their products and mission, so share any personal experiences or knowledge you have about electric mobility.
✨Demonstrate Excellent Communication Skills
As a Customer Engagement Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've handled customer inquiries or complaints in the past, showcasing your ability to resolve issues effectively.
✨Highlight Your Teamwork Experience
Polestar emphasises collaboration within their teams. Be ready to provide examples of how you've successfully worked in a team environment. Discuss your role in achieving team goals and how you support your colleagues, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to resolve a complaint or assist a customer, and outline the steps you took to ensure a positive outcome.