At a Glance
- Tasks: Create unforgettable customer experiences in a luxury boutique setting.
- Company: Join Polène, a renowned French leather goods brand with a passion for craftsmanship.
- Benefits: Enjoy transportation allowance, health insurance, bonuses, and paid holidays.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a passionate team and elevate the luxury shopping experience.
- Qualifications: 2+ years in high-end retail, strong product knowledge, and excellent customer service skills.
The predicted salary is between 12 - 15 € per hour.
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
As part of the store team, Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our London flagship store requires experienced individuals capable of delivering remarkable experiences to our demanding customers.
Responsibilities- Create the Polène Experience: Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Cash Management & Additional Tasks: Handle opening and closing of registers and process transactions. Develop CRM client follow-up and participate in daily boutique reporting. Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Boutique Opening and Closing: Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. Close the boutique after closing time: initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
- At least 2 years of experience engaging with high-end and international clientele in a similar role.
- Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
- A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Available to work 40 hours per week, including weekends.
- Transportation allowance
- Comprehensive health insurance and pension benefits
- Performance-based bonuses
- Paid bank holidays
Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
Sales Advisor (Part-Time) | London employer: Polène
Polène is an exceptional employer that values artisanal craftsmanship and a passion for luxury leather goods, offering a vibrant work culture in the heart of London. Employees benefit from comprehensive health insurance, performance-based bonuses, and a supportive team environment that fosters personal growth and development. Join us to be part of a dedicated team that prioritises exceptional customer experiences while contributing to the brand's exciting international expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Part-Time) | London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Polène's story, craftsmanship, and product range. This will not only help you stand out during interviews but also show your genuine passion for luxury leather goods.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you engage with high-end clientele. Think about how you can create memorable experiences that align with Polène's values and elevate the customer journey.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the Polène family and being part of this exciting adventure.
We think you need these skills to ace Sales Advisor (Part-Time) | London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury leather goods shine through! We want to see how your passion aligns with our brand's ethos and craftsmanship. Share any personal experiences that highlight your connection to high-end products.
Tailor Your CV:Make sure your CV is tailored to the Sales Advisor role. Highlight your experience with high-end clientele and any relevant skills that match what we're looking for. We appreciate a clear and concise format that makes it easy for us to see your strengths.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Polène. Use this space to express your understanding of our brand and how you can contribute to creating exceptional customer experiences. Keep it engaging and authentic!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Polène
✨Know the Brand Inside Out
Before your interview, dive deep into Polène's story, values, and product range. Familiarise yourself with their craftsmanship and the unique aspects of their leather goods. This knowledge will not only impress your interviewers but also help you connect your passion for luxury leather goods to the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service, especially in high-end retail. Think about how you can demonstrate your ability to create memorable experiences for customers, as this is crucial for a Sales Advisor role at Polène.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This will showcase your relational ease and ability to connect with others, which is essential for building rapport with Polène's discerning clientele.
✨Be Ready to Discuss Sales Strategies
Think about how you can impact conversion rates and encourage additional sales. Be prepared to discuss specific strategies you've used in the past to enhance customer experiences and drive sales, as this aligns perfectly with the responsibilities of the role.
