At a Glance
- Tasks: Create unforgettable customer experiences in a luxury boutique setting.
- Company: Join Polène, a renowned French leather goods brand with a passion for craftsmanship.
- Benefits: Enjoy transportation allowance, health insurance, bonuses, and paid holidays.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an artistic team that values exceptional service and luxury products.
- Qualifications: 2+ years experience with high-end clientele and a love for leather artistry.
The predicted salary is between 30000 - 40000 € per year.
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
As part of the store team, Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our London flagship store requires experienced individuals capable of delivering remarkable experiences to our demanding customers.
Responsibilities- Creating the Polène Experience: Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Cash Management & Additional Tasks: Handle opening and closing of registers and process transactions. Develop CRM client follow-up and participate in daily boutique reporting. Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Boutique Opening and Closing: Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. Close the boutique after closing time: initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
- At least 2 years of experience engaging with high-end and international clientele in a similar role.
- Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
- A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Available to work 40 hours per week, including weekends.
- Transportation allowance
- Comprehensive health insurance and pension benefits
- Performance-based bonuses
- Paid bank holidays
Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
Sales Advisor (Full-Time) | London employer: Polène
Polène is an exceptional employer that values artisanal craftsmanship and a passion for luxury leather goods, offering a vibrant work culture in the heart of London. Employees benefit from comprehensive health insurance, performance-based bonuses, and a supportive team environment that fosters personal and professional growth. Join us to be part of a dynamic flagship store where your dedication to exceptional service will shine, and contribute to our exciting journey of international expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Full-Time) | London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Polène's story, craftsmanship, and product range. This will not only help you stand out in interviews but also show your genuine passion for luxury leather goods.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you engage with high-end clientele. Think about how you can create memorable experiences that align with Polène's values of exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. They might even share tips that could give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the Polène family right from the start.
We think you need these skills to ace Sales Advisor (Full-Time) | London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury leather goods shine through! We want to see how your passion aligns with our brand's ethos and craftsmanship. Share any personal experiences that highlight your dedication to exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Sales Advisor role. Highlight your experience with high-end clientele and any relevant skills that match what we're looking for. We appreciate a clear and concise format that makes it easy for us to see why you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to explain why you want to join Polène and how you can contribute to creating an unforgettable customer experience. Keep it engaging and personal – we love to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you'll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Polène
✨Know Your Product Inside Out
Before your interview, dive deep into Polène's history, craftsmanship, and product range. Familiarise yourself with the unique features of their leather goods and be ready to discuss how you can convey this passion to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional service, especially in high-end retail. Think about how you made customers feel valued and how you handled challenging situations with grace.
✨Demonstrate Team Spirit
Polène values collaboration, so be ready to share instances where you worked effectively within a team. Highlight your ability to support colleagues and contribute to a positive store environment.
✨Practice Your Sales Techniques
Brush up on your sales strategies, particularly those that encourage additional purchases. Be prepared to role-play scenarios where you guide a customer through their buying journey, showcasing your ability to enhance their experience.
