At a Glance
- Tasks: Create unforgettable customer experiences in a luxury leather goods environment.
- Company: Join Polène, a renowned French brand known for its artisanal craftsmanship.
- Benefits: Enjoy transportation allowance, health insurance, bonuses, and paid bank holidays.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team and elevate your customer service skills.
- Qualifications: 2+ years experience with high-end clientele and a love for luxury products.
The predicted salary is between 12 - 15 £ per hour.
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.
In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization.
Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.
The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
AS PART OF THE STORE TEAM
Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele.
By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors.
Our London flagship store requires experienced individuals capable of delivering remarkable experiences to our demanding customers.
RESPONSIBILITIES
- Creating the Polène Experience
- Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.
- Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
- Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
- Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Cash Management & Additional Tasks
- Handle opening and closing of registers and process transactions.
- Develop CRM client follow-up and participate in daily boutique reporting.
- Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Boutique Opening and Closing
- Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags.
- Close the boutique after closing time: initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
- OUR EXPECTATIONS
- At least 2 years of experience engaging with high-end and international clientele in a similar role.
- Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
- A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Available to work 40 hours per week, including weekends.
WHAT WE OFFER
- Transportation allowance
- Comprehensive health insurance and pension benefits
- Performance-based bonuses
- Paid bank holidays
If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène!
Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
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Sales Advisor (Part-Time) | London employer: Polène
Polène is an exceptional employer that values artisanal craftsmanship and a passion for luxury leather goods, offering a vibrant work culture in the heart of London. Employees benefit from comprehensive health insurance, performance-based bonuses, and a supportive team environment that fosters personal growth and development. Join us to be part of a dynamic flagship store where your dedication to customer service will shine and contribute to our exciting international expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Part-Time) | London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Polène, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Advisor (Part-Time) | London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Polène that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Polène will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Polène and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Polène
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Polène, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Polène!
