At a Glance
- Tasks: Create unforgettable customer experiences in a luxury leather goods boutique.
- Company: Join Polène, a renowned French brand known for artisanal craftsmanship and timeless designs.
- Benefits: Enjoy transportation allowance, health insurance, performance bonuses, and paid bank holidays.
- Other info: Fixed term contract from September to December, with opportunities for growth.
- Why this job: Be part of an exciting journey in a high-end environment with passionate team members.
- Qualifications: 2+ years experience with high-end clientele and a love for luxury products.
The predicted salary is between 21150 - 25850 £ per year.
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.
In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization.
Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.
The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
AS PART OF THE STORE TEAM
Polène boutiques embody our brand's universe, reflecting our positioning that attracts a high‑end, international clientele.
By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors.
Our London flagship store requires experienced individuals capable of delivering remarkable experiences to our demanding customers.
This position is a fixed term contract from september to december.
RESPONSIBILITIES
Creating the Polène Experience
Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.
Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Cash Management & Additional Tasks
- Handle opening and closing of registers and process transactions.
- Develop CRM client follow-up and participate in daily boutique reporting.
- Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Boutique Opening and Closing
- Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags.
- Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
- OUR EXPECTATIONS
- At least 2 years of experience engaging with high-end and international clientele in a similar role.
- Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
- A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Available to work 40 hours per week, including weekends.
WHAT WE OFFER
- Transportation allowance
- Comprehensive health insurance and pension benefits
- Performance-based bonuses
- Paid bank holidays
Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
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Sales Advisor (Fixed Term Contract) - London employer: Polène Paris
Polène is an exceptional employer that fosters a vibrant work culture centred around luxury craftsmanship and customer excellence. Located on the prestigious Regent Street, our flagship store offers employees the opportunity to engage with a discerning international clientele while being part of a passionate team dedicated to delivering remarkable experiences. We prioritise employee growth through continuous training and a commitment to diversity and inclusion, making Polène a rewarding place for those who share our love for high-end leather goods.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Fixed Term Contract) - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Polène Paris, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Polène Paris!
We think you need these skills to ace Sales Advisor (Fixed Term Contract) - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Polène Paris, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Polène Paris and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Polène Paris that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Polène Paris
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
