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- Tasks: Deliver exceptional customer experiences and manage boutique operations with flair.
- Company: Join Polène, a luxury leather goods brand known for its unique designs and craftsmanship.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team that values creativity and luxury in every interaction.
- Qualifications: Experience in luxury retail and a love for high-end products are essential.
- Other info: Embrace diversity and inclusion while working in a vibrant, collaborative atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.
In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.
The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
AS PART OF THE STORE TEAM
Polène boutiques embody our brand\’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our London flagship store requires experienced individuals capable of delivering remarkable experiences to our demanding customers.
RESPONSABILITIES
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Creating the Polène Experience
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Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.
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Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
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Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène\’s image.
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Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
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Cash Management & Additional Tasks
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Handle opening and closing of registers and process transactions.
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Develop CRM client follow-up and participate in daily boutique reporting.
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Ensure the boutique\’s upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
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Boutique Opening and Closing
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Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags.
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Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
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OUR EXPECTATIONS
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At least 2 years of experience engaging with high-end and international clientele in a similar role.
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Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
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Easy integration into a team, demonstrating a collaborative and supportive spirit.
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A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
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A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
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Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
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Available to work 40 hours per week, including weekends.
If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène
Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
Sales Advisor employer: Polène Paris
Contact Detail:
Polène Paris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Polène's unique designs and craftsmanship. This way, when you chat with potential employers, you can show off your passion and knowledge about their products.
✨Tip Number 2
Network like a pro! Attend events or workshops related to luxury goods and connect with people in the industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 3
Practice your pitch! When you get the chance to meet someone from Polène, be ready to share why you're the perfect fit for the Sales Advisor role. Highlight your experience with high-end customers and your love for leather goods.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Polène family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for luxury leather goods shine through! We want to see how your enthusiasm aligns with Polène's unique designs and craftsmanship.
Tailor Your Experience: Make sure to highlight any previous experience you have in high-end retail or customer service. We’re looking for those who can create memorable experiences for our international clientele, so share relevant stories!
Be Personable: Your application should reflect your friendly and approachable nature. Use a conversational tone that showcases your ability to connect with customers and work well within a team—this is key for us at Polène.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Polène Paris
✨Know Your Products Inside Out
Before the interview, dive deep into Polène's product range and craftsmanship. Familiarise yourself with the materials used, especially the Italian and Spanish leathers, and be ready to discuss how these elements contribute to the brand's unique identity.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, particularly in high-end retail. Think about how you can demonstrate your ability to create memorable experiences for customers, as this is crucial for the role.
✨Emphasise Teamwork and Collaboration
Polène values a collaborative spirit, so be ready to share instances where you've successfully worked within a team. Highlight how you support your colleagues and contribute to a positive work environment, which is essential for maintaining the boutique's atmosphere.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice how you would greet a customer, assess their needs, and promote additional sales while embodying Polène's brand image. This will showcase your adaptability and service orientation.