At a Glance
- Tasks: Create unforgettable customer experiences and promote luxury leather goods.
- Company: Join Polène, a renowned French brand known for its artisanal craftsmanship.
- Benefits: Gain valuable experience in a dynamic environment with a passionate team.
- Other info: Flexible part-time hours available, including weekends.
- Why this job: Be part of an exciting journey in luxury retail and make a real impact.
- Qualifications: 2 years of experience with high-end clientele and a passion for craftsmanship.
The predicted salary is between 13 - 16 £ per hour.
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
Responsibilities
- Create the Polène Experience: Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.
- Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
- Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
- Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Cash Management & Additional Tasks: Handle opening and closing of registers and process transactions.
- Develop CRM client follow-up and participate in daily boutique reporting.
- Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Boutique Opening and Closing: Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. Close the boutique after closing time: initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
Our Expectations
- At least 2 years of experience engaging with high-end and international clientele in a similar role.
- Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
- A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Available to work 40 hours per week, including weekends.
If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène! Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
Sales Advisor (Part-time) | London employer: Polène Paris
Polène is an exceptional employer that values artisanal craftsmanship and offers a unique opportunity to work in a vibrant flagship store in London. With a strong focus on employee growth, our collaborative work culture encourages team members to develop their skills while providing outstanding customer experiences. Join us to be part of a passionate team dedicated to creating lasting connections with our discerning clientele in the luxury leather goods market.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Part-time) | London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Polène's story, craftsmanship, and product range. This way, when you walk into that interview, you can show your passion and knowledge, making a lasting impression.
✨Tip Number 2
Practice your customer service skills! Think about how you would create an exceptional experience for a customer. Role-play scenarios with friends or family to get comfortable with advising and assisting customers in a high-end setting.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even share tips that could help you stand out during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Polène adventure right from the start.
We think you need these skills to ace Sales Advisor (Part-time) | London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury leather goods shine through! We want to see how your enthusiasm aligns with our brand's values and craftsmanship.
Tailor Your Experience:Make sure to highlight your relevant experience in engaging with high-end clientele. We’re looking for specific examples that showcase your ability to create exceptional customer experiences.
Be Personable:Your application should reflect your friendly and approachable nature. Use a conversational tone that mirrors the way you’d interact with customers in-store – we want to feel your warmth and personality!
Follow Our Process:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Polène.
How to prepare for a job interview at Polène Paris
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Polène's products and their craftsmanship. Understand the materials used and the story behind the brand. This will not only impress your interviewers but also show your genuine passion for luxury leather goods.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you made customers feel valued and how you handled challenging situations. This will demonstrate your ability to create the Polène experience that they are looking for.
✨Emphasise Teamwork and Collaboration
Polène values a collaborative spirit, so be ready to discuss how you’ve worked effectively in teams before. Share specific instances where you supported your colleagues or contributed to a positive team environment, as this aligns with their expectations.
✨Be Ready for Role-Play Scenarios
During the interview, you might be asked to role-play a customer interaction. Practice how you would greet a customer, assess their needs, and suggest products. This will help you showcase your relational ease and service orientation in a practical way.
