At a Glance
- Tasks: Create unforgettable customer experiences and promote luxury leather goods in a vibrant boutique.
- Company: Join Polène, a renowned French brand known for its artisanal craftsmanship and unique designs.
- Benefits: Competitive salary, inclusive culture, and the chance to work with passionate team members.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand and share your love for luxury with discerning customers.
- Qualifications: 2 years of experience in high-end retail and a passion for leather artistry.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
Responsibilities
- Create the Polène Experience: Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.
- Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
- Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
- Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Cash Management & Additional Tasks: Handle opening and closing of registers and process transactions.
- Develop CRM client follow-up and participate in daily boutique reporting.
- Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Boutique Opening and Closing: Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. Close the boutique after closing time: initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
Our Expectations
- At least 2 years of experience engaging with high-end and international clientele in a similar role.
- Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
- A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Available to work 40 hours per week, including weekends.
If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène! Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
Sales Advisor (Full-time) | London employer: Polène Paris
Polène is an exceptional employer that values artisanal craftsmanship and offers a vibrant work culture in the heart of London. With a commitment to employee growth, we provide opportunities for team members to develop their expertise while contributing to a unique customer experience in our flagship store. Join us to be part of a passionate team dedicated to excellence and creativity in luxury leather goods.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Full-time) | London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Polène's story, craftsmanship, and product range. This will not only help you stand out in interviews but also show your genuine passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Since the role is all about creating exceptional experiences, think of scenarios where you can demonstrate your ability to engage with high-end clientele. Role-play with friends or family to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Polène team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Advisor (Full-time) | London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury leather goods shine through! We want to see how your enthusiasm aligns with Polène's artistic vision and commitment to craftsmanship.
Tailor Your Experience:Make sure to highlight your experience engaging with high-end clientele. We’re looking for someone who can connect with our customers, so share specific examples of how you've done this in the past!
Be Personable:Your application should reflect your friendly and approachable nature. Use a conversational tone that showcases your ability to create meaningful interactions, just like you would with our customers in-store.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Polène Paris
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Polène's leather goods and their craftsmanship. Research the brand’s history and values, and be ready to discuss how these elements resonate with you. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in high-end retail. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with Polène's commitment to creating a memorable customer experience.
✨Demonstrate Team Spirit
Polène values collaboration, so be ready to talk about how you work within a team. Share instances where you supported colleagues or contributed to a positive team environment. Highlighting your ability to integrate easily into a team will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice how you would greet a customer, assess their needs, and suggest products. This will not only showcase your sales skills but also your ability to embody the Polène experience right from the start.
