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- Tasks: Deliver exceptional client service through leather repairs, restorations, and personalisation.
- Company: Join the innovative French Maison Polène, known for its unique leather craftsmanship.
- Benefits: Gain hands-on experience in luxury leather goods and continuous learning opportunities.
- Why this job: Be part of a passionate team and contribute to a creative adventure in luxury fashion.
- Qualifications: Experience in luxury leather techniques and strong interpersonal skills required.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Founded in 2016 by three siblings, the French Maison Polène creates leather goods that blend minimalism with creative exploration, offering distinctive signature shapes crafted through exceptional artisanal know-how. Our leathers, sourced exclusively from certified Italian and Spanish tanneries, are sculpted into organic forms, folds, draped effects, and braids. Production is entrusted to the artisans of Ubrique, Spain, a renowned hub for high-end leather craftsmanship where all of Polène's métiers come together. Since 2023, Polène has also developed a new field of expression: jewelry, with thematic collections inspired by nature, from the movement of wind to rock-like textures carved into the material.
The Polène story can be written with you. Join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to deliver an exceptional customer experience.
AS PART OF THE STORE TEAM
Based in our store in London, you will deliver a high-quality client-facing service by carrying out leather repairs, restorations, product animations, and personalisation while upholding the Maison's standards of excellence.
RESPONSIBILITIES
- Client Welcome and In Store Experience
- Welcome clients with courtesy and professionalism.
- Listen to and understand client needs, providing clear guidance on what can be done and expected timelines.
- Partner closely with the sales team to ensure a smooth and satisfying end-to-end customer experience.
- Leather Repair, Care and Restoration
- Diagnose and perform leather goods repairs in line with Polène quality standards (edge dyeing and finishing, stitching repairs, etc.).
- Maintain and restore products to extend their lifespan and preserve aesthetics.
- Keep repair files up to date and ensure accurate follow-up and reporting.
- Act as a key link with our prototyping workshop by escalating recurring issues and contributing to continuous improvement of our leather goods.
- Leather Accessory Making and Personalisation
- Handcraft leather accessories from start to finish, 100% by hand (thermoforming, dyeing, stamping, stitching, etc.).
- Perform product personalisation services in store, with consistent luxury level finishes.
- Continuous Learning
- Stay informed on leathercraft techniques and industry trends.
- Take part in internal training sessions in our Ubrique workshops to refine skills and craftsmanship.
OUR EXPECTATIONS
- Proven experience in a luxury Maison and/or a leather workshop environment.
- Strong command of artisanal leather techniques relevant to repair, restoration, and small leather goods making (edge work, stitching, finishing, stamping, thermoforming, etc.).
- High precision, attention to detail, and a strong quality mindset.
- Comfortable working in a client-facing setting with strong interpersonal skills and a team spirit.
- Professional working proficiency in English. Spanish is a plus.
- Enthusiastic, approachable, and dynamic, with clear communication and collaborative habits.
Polène is committed to diversity and inclusion within its teams and ensures an ethical and fair recruitment process for every candidate.
Leather Goods Artisan (In Store) in London employer: Polène Paris
Contact Detail:
Polène Paris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leather Goods Artisan (In Store) in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Polène's story, values, and products. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely connects with what they do.
✨Tip Number 2
Practice your leathercraft skills before the interview. Whether it's edge dyeing or stitching, being able to demonstrate your hands-on experience will set you apart. Plus, it shows your commitment to quality and craftsmanship!
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on what to expect during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Polène family. Let’s make this happen together!
We think you need these skills to ace Leather Goods Artisan (In Store) in London
Some tips for your application 🫡
Show Your Passion for Leather Craft: When writing your application, let us know why you love leather craftsmanship! Share any personal experiences or projects that highlight your skills and passion for the art. This will help us see your enthusiasm for joining our team.
Tailor Your CV to Us: Make sure your CV reflects the specific skills and experiences that align with the role of a Leather Goods Artisan. Highlight your expertise in leather repair, restoration, and accessory making, so we can easily see how you fit into our Maison.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, as this will make it easier for us to understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches us directly and you’ll have access to all the latest updates about the position and our Maison!
How to prepare for a job interview at Polène Paris
✨Know Your Leather
Familiarise yourself with different types of leather and their characteristics. Be ready to discuss your experience with various leather techniques, like edge work and stitching, as this will show your passion and expertise in the field.
✨Showcase Your Craftsmanship
Bring along examples of your previous work or a portfolio that highlights your skills in leather repair and accessory making. This tangible evidence of your craftsmanship can really impress the interviewers and demonstrate your attention to detail.
✨Understand the Brand
Research Polène’s history, values, and product lines. Being able to articulate what you admire about the brand and how you align with its ethos will help you stand out as a candidate who truly understands and appreciates the Maison.
✨Engage with the Team Spirit
Prepare to discuss how you work within a team and your approach to client interactions. Highlighting your interpersonal skills and collaborative mindset will resonate well, as they are key to delivering an exceptional customer experience at Polène.
