At a Glance
- Tasks: Lead global administration and facilities, optimising processes and enhancing operational efficiency.
- Company: Join Side, a leading global video game development provider with a passion for unforgettable gaming experiences.
- Benefits: Competitive salary, benefits, and a dynamic, multicultural work environment.
- Other info: Opportunities for career progression in a fun and empowering workplace.
- Why this job: Make a real impact in the gaming industry while driving process improvements and cost efficiencies.
- Qualifications: 10+ years in global administration or facilities management, with strong analytical and collaboration skills.
The predicted salary is between 72000 - 108000 € per year.
About the company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
About the role
The Global Head of Administration will establish and lead a unified global administrative and facilities infrastructure across all Side.inc sites - optimizing real estate, logistics, assets, and vendor ecosystems through structured process improvement, cost efficiency, and operational transparency.
Key Responsibilities
- Global Site Oversight
- Maintain an accurate, dynamic inventory of all physical sites (offices, studios, warehouses, and partner facilities).
- Track capacity, utilization, and occupancy to ensure alignment with workforce and production forecasts.
- Lead site expansion, consolidation, and relocation projects with clear financial models and ROI justification.
- Create and manage a global facilities performance dashboard integrating utilization, cost, and efficiency data.
- Process Improvement & Operational Excellence
- Audit global administrative and facilities processes to identify inefficiencies, redundancies, and risks.
- Design and roll out standard operating procedures (SOPs) for site operations, logistics, and admin workflows.
- Implement automation and digital tools for data capture, asset tracking, and reporting.
- Introduce a continuous improvement framework to drive measurable performance gains and cost reductions.
- Logistics, Assets & Inventory
- Oversee shipping, asset movement, and customs compliance across all geographies.
- Lead hardware and asset reconciliation programs to ensure data accuracy and accountability.
- Standardize asset tagging, lifecycle management, and disposal processes.
- Optimize logistics and vendor networks to reduce costs and improve delivery times.
- Vendor & Procurement Management
- Build and oversee a centralized global vendor management system that tracks all administrative, logistics, and facilities partners.
- Develop and enforce a Vendor Evaluation Process including: Pre-qualification and onboarding based on financial stability, service capability, and compliance.
- Quarterly and annual performance reviews using defined KPIs and SLAs (cost, quality, responsiveness, sustainability).
- Vendor scorecards to rank partners on performance and value contribution.
- Continuous improvement feedback loops to drive higher standards and accountability.
- Lead vendor consolidation and cost optimization initiatives, negotiating master service agreements and preferred pricing.
- Collaborate with Finance and Legal to ensure contract compliance and procurement governance globally.
- Financial Stewardship & Cost Optimization
- Own and manage the global facilities and administration budget, identifying cost efficiencies without sacrificing quality or service levels.
- Drive measurable cost savings through vendor rationalization, lease negotiations, and process efficiencies.
- Implement a cost-per-utilization-hour framework across lines of business and sites to assess real performance and ROI.
- Partner with FP&A to forecast, track, and report administrative expenditures against budget.
- Cross-Functional Collaboration
- Partner with Studio Operations, IT, Finance, and People Ops to align space, hardware, and logistics needs with business goals.
- Act as the central point of coordination between regional facilities leads and global operations leadership.
- Support sustainability initiatives across all facilities and logistics channels.
10+ years of experience in global administration, facilities management, or operational leadership, ideally across multi-region organizations. Proven record of implementing global process improvements and achieving significant cost savings. Strong background in vendor evaluation, negotiation, and contract management. Experience in asset-intensive industries (creative production, technology, or media) preferred. Analytical and data-driven, with experience building KPI dashboards and operational scorecards. Highly collaborative, with excellent communication and stakeholder management skills.
Competitive Salary + Benefits. Dynamic, multicultural and fun environment. You will be working for the world's leading provider of game services. We empower our people and offer regular progression opportunities to ensure our employees flourish.
Global Head of Administration employer: Pole To Win International
At Side, we pride ourselves on being an exceptional employer, offering a dynamic and multicultural environment where creativity thrives. As the Global Head of Administration, you will play a pivotal role in optimising our global operations while enjoying competitive salary packages and comprehensive benefits. We are committed to empowering our employees with regular progression opportunities, ensuring that your career flourishes within the world's leading provider of game services.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of Administration
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or through gaming forums. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re not just another candidate; demonstrate your passion for gaming and how you can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Global Head of Administration. We want to hear how you can optimise our operations and drive efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Global Head of Administration
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global Head of Administration role. Highlight your experience in global administration and facilities management, and don’t forget to showcase any process improvements you've implemented in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the gaming industry and how your skills align with the responsibilities outlined in the job description. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive cost efficiencies and improve processes. Use numbers and data where possible to back up your claims – we love a good success story!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Pole To Win International
✨Know Your Stuff
Before the interview, dive deep into Side's operations and their global presence. Familiarise yourself with their services and recent projects. This will not only show your genuine interest but also help you connect your experience in administration and facilities management to their specific needs.
✨Showcase Your Process Improvement Skills
Be ready to discuss specific examples of how you've implemented process improvements in previous roles. Prepare to share measurable outcomes, like cost savings or efficiency gains, as this aligns perfectly with the responsibilities of the Global Head of Administration.
✨Prepare for Cross-Functional Collaboration Questions
Since the role requires collaboration across various departments, think of instances where you've successfully worked with teams like IT, Finance, or Operations. Highlight your communication skills and how you’ve managed stakeholder expectations to achieve common goals.
✨Bring Data to the Table
As the role is data-driven, come prepared with examples of how you've used analytics to inform decisions. Whether it's building KPI dashboards or tracking operational performance, demonstrating your analytical mindset will resonate well with the interviewers.
