At a Glance
- Tasks: Deliver top-tier support to gamers and resolve technical issues with a positive attitude.
- Company: Join Side, a global leader in video game development and services.
- Benefits: Attractive salary, flexible remote work, and a vibrant team culture.
- Other info: Enjoy career progression opportunities and a supportive, inclusive environment.
- Why this job: Be part of a passionate gaming community and make a real impact on player experiences.
- Qualifications: Fluent in French, tech-savvy, and a love for gaming.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years\' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
For more information, visit www.side.inc.
About the role
Side is looking for a Full-Time French Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive \"can-do\" attitude.
Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even Game Master!
Shift Available: Mon-Fri, 9:00 am to 6:00 pm
Key Responsibilities
- Ensuring customers\' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
- Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
- Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
- You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
- Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
- Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
- Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.
Requirements
- Fluency in French & conversational in English
- Strong attention to detail, communication, and computer skills.
- Self-motivated, proactive, and collaborative in a multilingual team.
- Logical, methodical thinking with problem-solving skills.
- Patience, perseverance, and high concentration levels.
- Experience with PC/console gaming is a plus.
- Comfortable discussing technical issues related to gaming hardware.
- IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
- Ability to multitask across chats, emails, and calls while maintaining accuracy.
- Passion for helping and delivering the best customer experience.
What we offer
- You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
- Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
- Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
- Learn as you work and be part of something real that changes the face of gaming - forever
- Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.
French Player Support Advocate - Remote (Full-time) in London employer: Pole To Win International
At Side, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and creativity. As a French Player Support Advocate, you'll enjoy comprehensive training, flexible remote working options, and clear pathways for career advancement within the dynamic gaming industry. Join a passionate team dedicated to delivering outstanding customer experiences while working with cutting-edge technology and some of the biggest names in gaming.
StudySmarter Expert Advice🤫
We think this is how you could land French Player Support Advocate - Remote (Full-time) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pole To Win International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pole To Win International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Player Support Advocate - Remote (Full-time) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pole To Win International:Your cover letter is your chance to shine! Tell us why you want to work at Pole To Win International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pole To Win International!
How to prepare for a job interview at Pole To Win International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
