At a Glance
- Tasks: Monitor maritime activity and ensure the safety of seafarers in real-time.
- Company: Join Pole Star, a leader in maritime intelligence with a diverse global team.
- Benefits: Enjoy flexible working, private healthcare, gym perks, and unlimited learning opportunities.
- Other info: Dynamic role with shift work and excellent career growth potential.
- Why this job: Make a real impact in maritime safety while developing your crisis management skills.
- Qualifications: Experience in operations or crisis response; strong communication and decision-making skills.
The predicted salary is between 28350 - 34650 £ per year.
About Pole Star
As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation.
We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia.
Teams are made up of over 19 nationalities, speaking 25 different languages.
The Opportunity
As an Operations Officer you’ll work from modern and open plan offices.
The primary function of this role is to assist maritime assets minimising security risks on the open waters.
You will be a primary point of contact in ensuring safety of seafarers.
This is a full-time role involving shift-based work, including weekends, to ensure operational coverage.
Working hours will average 38.5hours per week.
Due to the nature of the business, an on-call rota is may be required as part of this role.
If you take the initiative, are highly motivated, a strong communicator, results-oriented, and enjoy working in a fast-paced team environment, we would like to meet you.
Someone who has some maritime experience or has come from a services background with exposure to crisis response, management or avoidance would be uniquely suited to this role.
Responsibilities
- Monitor vessels, routes, and maritime activity in real time to identify, assess, and respond to security or safety risks
- Act as a primary point of contact for captains and clients, providing timely operational guidance and crisis support should it be required
- Deliver Master’s Briefs vessels transiting high-risk or voluntary reporting areas
- Issue real-time maritime security alerts and incident updates
- Manage and respond to operational incidents, alarms, and system notifications, including tracking device or power disconnection alerts
- Communicate effectively via phone and email during time-critical situations, ensuring clear, calm, and accurate information exchange
- Track vessel compliance and reporting, logging issues and escalating risks as required
- Prepare detailed route risk reports and maintain accurate operational records and documentation
- Provide first-line troubleshooting and support for monitoring and tracking systems
- Support onboarding and training of new Operations Officers
- Contribute to continuous operational coverage through shift work and participation in the on-call rota
- Required Skills
- Experience working in a shift-based operations, control room, or incident/crisis response environment
- Strong situational awareness and ability to assess risk and make sound decisions under pressure
- Calm, confident communicator able to engage effectively with clients and stakeholders during time-critical or high-stress situations
- Excellent attention to detail and accuracy in logging, reporting, and data management
- Strong multitasking and prioritisation skills across competing operational demands
- Proficiency with Microsoft Office and operational IT systems
- Ability to follow structured processes while responding flexibly to changing circumstances
- Collaborative team player with a proactive, service-focused mindset
- Willingness to work shifts, weekends, and on-call coverage
- Additional Skills
- Maritime experience
- Military background
- Crisis management/avoidance training/experience.
- Employee Benefits
- Hybrid/Flexible working
• Flexible Benefits Package Including
- Private healthcare. Dental, Optical
- Salary sacrifice schemes
- Gym and wellness programs
- Childcare vouchers
- Buy/Sell holidays
- Cycle to work scheme
- Medicash health cash plan
- Home and tech scheme
- Life insurance, company funded to 3x salary
- Employee assistance program
- 25 days annual leave
- 5 wellbeing days
- Volunteering leave (2 days annually)
- Up to a 5% matching pension
- Unlimited learning and development opportunities
- Refer-a-friend recruitment bonus
Operations Officer - Maritime Intelligence employer: Pole Star Global
At Pole Star, we pride ourselves on being a leading employer in the maritime technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through unlimited learning opportunities and a flexible benefits package, including private healthcare and wellness programs. With a diverse team representing over 19 nationalities, we cultivate a culture of inclusivity and support, making us an excellent choice for those seeking meaningful and rewarding careers in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Officer - Maritime Intelligence
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Pole Star Global and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Pole Star Global!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Pole Star Global keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Officer - Maritime Intelligence
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Pole Star Global:This is your chance to really connect with the team at Pole Star Global. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Pole Star Global
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Pole Star Global.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Pole Star Global that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Pole Star Global. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
