At a Glance
- Tasks: Manage client accounts and ensure successful campaign delivery while building strong relationships.
- Company: Join POLARIS, an award-winning SEO agency with a collaborative culture.
- Benefits: Competitive salary, 25 days holiday, profit share, and flexible working arrangements.
- Other info: Enjoy monthly social events and excellent career growth opportunities.
- Why this job: Be the key contact for clients and drive measurable success in their businesses.
- Qualifications: Recent graduate or 1 year in account management; strong interpersonal skills required.
The predicted salary is between 30000 - 33000 £ per year.
POLARIS is an award-winning organic search (SEO) agency specialising in SEO campaigns and consultancy, guiding organisations to increase their market share online. Based in London, we work with global businesses such as Dune London, Sodexo, Thomson Reuters, and Mars, delivering expert SEO strategies that drive measurable results.
Due to continued growth, we are seeking a motivated Client Success Executive to join our team. This role focuses on looking after the best interests of our clients, identifying growth opportunities, driving revenue growth through exceptional account management, and ensuring the seamless delivery of successful campaigns.
Are you passionate about building strong client relationships and driving measurable success? As a Client Success Manager at POLARIS, you'll be the key contact for our clients who want a great relationship that drives results for their business. Demonstrating a positive, results-focused mindset, you will represent the clients' best interests within the business, managing projects and delivery team members to execute the best work that drives the strongest results possible. You'll be an awesome communicator, open, tactile, and personable. You'll also be extremely organised, keen to get things ticked off your to-do list so you can celebrate the achievements you've helped to drive.
Key Responsibilities:- Manage a portfolio of client accounts, ensuring successful campaign delivery and high client satisfaction every month.
- Build and maintain strong client relationships, delivering exceptional account management.
- Represent the clients' interests internally, working with the delivery team to ensure the highest quality deliverables are achieved.
- Use the company project management tool, Zoho Projects, to keep client projects updated with scope, and report on progress both internally and externally.
- Deliver quarterly business reviews (QBRs) with performance insights and growth recommendations.
- Support the creation of crafting professional pitch decks using PowerPoint, SEMrush, and Google Analytics.
- Organise and track client deliverables using CRM and project management tools.
- Identify upselling and cross-selling opportunities by understanding client needs and business goals.
- Recent Graduate with strong interpersonal skills or 1 year's experience in an account management role.
- Experience in managing projects and using project management tools.
- Experience in a digital agency or SaaS business (desirable).
- Excels in building genuine, engaging relationships with clients and prospects.
- Highly organised, detail-oriented, and ensures deadlines are met.
- Has a good understanding of digital marketing (knowledge of SEO is desirable but not essential).
- Unapologetically ambitious, self-motivated, and eager to contribute ideas that drive results.
- Experience using CRM tools and managing projects with clear timelines and deliverables.
- A consultative approach to sales, focusing on adding value rather than hard selling.
This is a hybrid role, working 3 days from our offices in London.
Package and Benefits:- Salary: £30,000 – £33,000 based on experience.
- 25 days holiday – with length of service increases.
- Inclusion in annual profit share.
- Birthday off.
- Loyalty holidays – complete 2 or more years of service at POLARIS and accrue 1 day extra per anniversary (up to 6 days).
- Christmas and New Year staggered hours.
- Company events and social every month and quarter.
- A collaborative and supportive team environment.
- Opportunities for professional development and career growth.
- Flexible working arrangements (hybrid office/remote model).
Client Success Executive in London employer: Polarisagency
At POLARIS, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take charge of their careers. As a Client Success Executive, you will enjoy a supportive environment with ample opportunities for professional development, flexible working arrangements, and a strong emphasis on collaboration. With competitive benefits such as profit sharing, loyalty holidays, and regular company events, POLARIS is committed to ensuring that every team member feels valued and motivated to drive success for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Success Executive role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your project management experience and how you've built strong client relationships in the past. We want to see that you're ready to drive results!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can help them achieve their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly. Let’s get you on board at POLARIS!
We think you need these skills to ace Client Success Executive in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for client success shine through! We want to see that you’re genuinely excited about building strong relationships and driving results for our clients.
Tailor Your Experience:Make sure to highlight any relevant experience you have in account management or project management. We love seeing how your background aligns with the role of Client Success Executive, so don’t hold back!
Be Personable:Remember, we’re looking for someone who’s open and engaging. Use a friendly tone in your application to show us that you’re the kind of person who can build genuine relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at POLARIS!
How to prepare for a job interview at Polarisagency
✨Know Your Clients
Before the interview, research POLARIS and its clients. Understand their business goals and how SEO impacts their success. This will help you demonstrate your ability to build strong client relationships and show that you're genuinely interested in their success.
✨Showcase Your Communication Skills
As a Client Success Executive, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to discuss how you can represent client interests within the business and ensure seamless project delivery.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss any experience you have with project management tools like Zoho Projects, and how you keep track of deliverables. Being detail-oriented is crucial for managing client accounts successfully.
✨Demonstrate Your Ambition
POLARIS values ambition and self-motivation. Share your career goals and how you plan to contribute to the company's growth. Discuss any ideas you have for driving results and how you can identify upselling opportunities based on client needs.
