Apprenticeship Co-ordinator Apprentice

Location: Head Office – Bromsgrove

Hours: Monday – Friday 9am – 5pm – 35 hours per week

Salary: Paid training in line with National Minimum Wage with a view to obtaining a recognised qualification

Contract: 18 Months Fixed Term

Benefits: 30 days' Annual Leave + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme, Medical Cash Plan, Free On‑Site Parking and Paid training with a view to obtaining a recognised qualification within Administration. Applicants can work towards the Level 2 functional skills in English and Maths alongside this qualification if they wish.

Course Information: Business Administration Level 3. You will be allocated the time required during the working week to attend learning that supports your apprenticeship course. This may involve travelling to College one day a week or accessing training online.

About Us: We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures.

Job Summary: The duties and responsibilities of this role include providing administrative support and coordinating apprenticeship programmes across the Polaris Group. This involves working closely with Polaris's internal training provider, Nutrius and managing relationships with external training providers. The post holder will be expected to represent the department professionally in all internal and external communications.

Role Responsibilities:

• To provide information about the apprenticeship process to staff as and when requested.
• To maintain and manage the applicant database from initial application through to the final decision and maintain communication with applicants throughout the process.
• To liaise with external providers and maintain all paperwork; process training provider application forms, contracts, health and safety and insurance documents electronically.
• To distribute and process evaluation forms and produce quarterly reports on the feedback provided.
• To monitor progress, completions, retention and leavers of apprentices across all agencies using Excel and report to the Head of Learning Development and Line Manager at the monthly apprenticeship meeting.
• To manage and maintain the apprenticeship levy DAS portal.
• To support the learning and development team and marketing department on the promotion of apprenticeships.
• To support with the management and administration of the onboarding of new cohorts at the application and initial assessment stage.
• To be the first point of contact for Assessor and Awarding Organisation queries.

Requirements:

• Educated to GCSE level ideally with at grades 4 and above in Maths and English.
• An ambitious and personable individual with the desire to progress their career in Recruitment or HR.
• Proficiency in MS Office (Word, Outlook, and Teams in particular).
• Strong attention to detail.
• Able to work in a fast‑paced environment.
• Self‑motivated, target‑driven and goal‑oriented.
• You must be flexible and adaptable due to ever‑changing demands.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to show understanding, empathy, and rapport‑building skills.
• Organised and able to manage multiple tasks at once.

The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by Polaris. Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.