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For Companies At a Glance
- Tasks: Support web-based software applications and troubleshoot issues with a focus on data analysis.
- Company: Join Polaris, a dynamic tech company shaping the future of public safety.
- Benefits: Enjoy 25 days annual leave, health care cash plan, and a hybrid working model.
- Other info: Be part of an equal opportunities employer with exciting growth prospects.
- Why this job: Make a real impact in a rapidly evolving industry while growing your career.
- Qualifications: Knowledge of SQL and Linux, strong analytical skills, and a passion for software systems.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Polaris, we are on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers. Since securing support from August Equity in May 2023, we have been on an exciting growth trajectory. We have expanded our reach both in the UK and internationally, acquired key companies like Farthest Gate, Clarity and JML Software Solutions, and invested heavily in our operations. Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. We have united our legacy brands under the Polaris name, creating a dynamic new identity that reflects our vision for the future. This is an exciting time to join Polaris. We are seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you are ready to be part of a team that is shaping the future of public safety and compliance technology, we want to hear from you.
Summary
We are seeking a Support Analyst to support our web based software applications and backend systems. This is an application focused support role, centred on investigating software issues, analysing data, and working closely with development teams to resolve incidents. The successful candidate will be comfortable working with SQL and Linux environments and will have a strong interest in understanding how software systems operate behind the scenes. This role requires analytical thinking, attention to detail, and the ability to take ownership of issues from investigation through to resolution.
Key Responsibilities
- Application Support
- Provide first- and second-line support for web based software applications
- Investigate application issues using logs, database queries, and system tools
- Reproduce defects and document findings clearly for development teams
- Maintain ownership of tickets until full resolution
- Use SQL to retrieve and analyse data
- Investigate data inconsistencies and transactional issues
- Support reconciliation checks and data validation activities
- Navigate Linux environments to review logs and service behaviour
- Assist in monitoring scheduled jobs and batch processes
- Identify and elevate service or performance related issues
- Manage and prioritise tickets in Zendesk in line with SLAs
- Provide clear, structured updates to clients and internal stakeholders
- Escalate software defects with appropriate technical detail
- Support root cause analysis for recurring or high impact issues
- Maintain accurate records of investigations and resolutions
- Contribute to internal knowledge base articles
- Identify trends and suggest improvements to enhance system stability
We are looking for someone who:
Essential
- Working knowledge of SQL, including writing queries to retrieve and analyse data
- Familiarity with Linux environments and basic command line navigation
- Strong analytical and problem solving skills
- Clear written and verbal communication skills
- Interest in software systems and backend technologies
Desirable
- Experience supporting web applications or SaaS platforms
- Experience using a ticketing system such as Zendesk
- Exposure to APIs or system integrations
- Relevant technical qualification or equivalent practical experience
Benefits
- 25 days annual leave
- 2 Moment in Time Days
- Life Assurance 4 x base salary
- Private Pension with Scottish Widows
- Health Care Cash Plan
- Hybrid working model
Equal Opportunities
Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic. Please note that we can currently only consider candidates with an existing right to work in the UK.
Support Analyst in London employer: Polaris Software
Contact Detail:
Polaris Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Polaris on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Linux skills. Be ready to discuss how you've used these in past roles or projects. Show us that you're not just familiar with the tech, but that you can apply it effectively!
✨Tip Number 3
When you get the chance to interview, don’t just answer questions—ask some too! Inquire about the team dynamics, ongoing projects, and how they measure success in the Support Analyst role. This shows your genuine interest in the position.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of the Polaris team!
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for software systems and backend technologies shine through. We love candidates who are genuinely interested in how things work behind the scenes, so share any relevant experiences or projects that highlight this passion.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and structure your thoughts logically. This will not only help us understand your skills better but also reflect your communication abilities, which are key for a Support Analyst role.
Highlight Relevant Skills: Don’t forget to showcase your SQL knowledge and any experience with Linux environments. Mention specific examples of how you've used these skills in past roles or projects. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our mission at Polaris!
How to prepare for a job interview at Polaris Software
✨Know Your SQL Inside Out
Since the role requires a solid understanding of SQL, make sure you brush up on writing queries and retrieving data. Practise common SQL commands and be ready to discuss how you've used them in past experiences.
✨Familiarise Yourself with Linux
As you'll be navigating Linux environments, it’s crucial to get comfortable with basic command line navigation. Try running some simple commands or reviewing logs to show your familiarity during the interview.
✨Demonstrate Analytical Thinking
Prepare to showcase your analytical skills by discussing specific examples where you've solved complex problems. Think about times when you had to investigate issues and how you approached finding solutions.
✨Communicate Clearly and Effectively
Strong communication is key in this role. Practise explaining technical concepts in simple terms, as you may need to provide updates to clients and stakeholders. Clear documentation of your findings will also be important, so think about how you can convey information succinctly.